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August 15th, 2025 12:19
9730 bios XPS_17_9730_1.21.0 error unsupported bios image
This message, "unsupported bios image", is not how I planned to start my morning!
Dell, please explain.
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August 15th, 2025 12:19
This message, "unsupported bios image", is not how I planned to start my morning!
Dell, please explain.
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Jj53
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August 19th, 2025 20:03
On web site support, new firmware today available, no problem with that new bios. Please, try again !
ejn63
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August 15th, 2025 12:55
Were you (or Dell or Windows update) attempting a firmware update? And what version of the firmware is on the system now?
ChuckAtAnotherITCo
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August 15th, 2025 13:15
@ejn63 I was. I downloaded the bios exe, suspended bitlocker, then double-clicked on the exe.
ejn63
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29.2K Posts
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August 15th, 2025 13:26
Go into setup (F2 a few times at powerup). What is the current firmware version?
ChuckAtAnotherITCo
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August 15th, 2025 13:39
Intel Driver and Support Assistant reports:
Dell Inc. XPS 17 9730
Bios
ejn63
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29.2K Posts
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August 15th, 2025 14:16
Try flashing from a USB drive.
https://www.dell.com/support/kbdoc/en-us/000128928/flashing-the-bios-from-the-f12-one-time-boot-menu
jerome B53
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August 15th, 2025 19:57
same problem to upgrade dell xps 9730, unsupported bios image...
@dell support ? problem ??
user_271d7b
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August 18th, 2025 16:42
Same for me, previous updates work properly - but not this one.
ChuckAtAnotherITCo
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August 20th, 2025 00:16
@Jj53 Yes, I was able to install it tonight.