Start a Conversation

Unsolved

G

1 Rookie

 • 

3 Posts

76

April 29th, 2025 19:26

XPS 8960, Windows 11 multiple issues

My pc withWindows 11 has been working fine for the last year and a half until yesterday when I entered my pin and I received a message that it could not be confirmed.

I tried all of the following:

Attempted to reset the pin.

Rebooted pc

I booted into safe mode - pin still not verified

No option to switch to logging in with password

From Advanced Troubleshooting:

Startup repair

Reset the pc/reinstall windows

Uninstall updates

Repair your pc

No system restore available

I was able to backup my files using the command prompt

I created Windows 11 bootable usb from Microsoft - the issue with that is the boot options do not show my SSD or hard drive although they are shown in the main bios so I cannot figure out how to install a clean version of windows 11.

Any suggestions are appreciated.  Thank you!

2 Intern

 • 

284 Posts

May 2nd, 2025 16:24

I have to ask did you just get a Win11 24H2 update from an earlier Win11 build?

I would recommend a clean Win11 install of 24H2 and make sure to turn off RAID mode, use AHCI before the install.

No Events found!

Top