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197
April 21st, 2024 23:58
XPS 8960, WiFi connection randomly resets
<Moved out of XPS Laptops and into XPS Desktops. DELL-Admin>
Hi,
Anyone have this problem / was able to resolve it? Dell XPS 8960 (pulled 8GB RAM and placed 16GB x 2; added additional M.2 SSD drive).
WiFi error message appears randomly:
This site can’t be reached
The connection was reset. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET
Does not happen to any other computer, including the old Dell desktop it's replacing. Does not happen with Ethernet connection. So far have tried:
Different browsers (same error)
Dell first reinstalled Windows and updated network drivers
Sent computer back to Dell, they replaced wifi card (Killer)
Dell sent tech and replaced motherboard
Reinstalled Windows and updated network drivers after that again
No luck.
It does not seem to happen when I use a Linux USB stick.
With the amount of time I spent on this, would have been cheaper to toss the computer and buy a different one, but here I am.
RoHe
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45.2K Posts
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April 22nd, 2024 19:29
For starters...
(edited)
Jamie_Ataru
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1 Message
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October 23rd, 2024 11:37
@RoHe
Looking good so far thanks, Ron!
Jamie
ccalberti
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October 24th, 2025 01:46
@RoHe I did this and it did not solve the problem. Please see my new post.
jongwoolee
1 Rookie
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3 Posts
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October 26th, 2025 18:15
@RoHe Thank you. I eventually figured out that it was the Killer that was the issue. poor firmware.
(edited)
ccalberti
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October 27th, 2025 23:48
@jongwoolee My conclusion as well, after Dell Pro Support needlessly replaced the motherboard and network card when they could not find the problem. In the end, Dell refuses to acknowledge that their Killer drivers are the issue, leaving me (and others) with very expensive bricks.
(edited)