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September 16th, 2024 23:55

XPS 8960, turn off ok, restart stuck at Dell logo

Hello.

I had never used the “restart” feature as one of the power down options on this current machine.  It works fine if I just use the power down option.  The next time I turn on the switch, it powers on fine, although there are two strange things.  It is always the same startup screen (camels) and a few of my applications shortcuts use the default icon for *.exe.  I am worried about if it needs to update, what do I do?  Do I need to go through all that mentioned about safe mode, system repair, recovery, restore points etc.?  Thanks in advance.

@Tom_XPS_owner 

1 Rookie

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20 Posts

September 22nd, 2024 13:53

So if anyone is wondering,  I changed the BIOS setting from “Raid” to “PCI/NVME”  so I reinstalled the OS before restoring the bios and everything is fine noq.

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45.2K Posts

September 22nd, 2024 18:39

Too late now but, you could have changed BIOS from RAID to SATA/NVME without having to reinstall Windows and all your apps, etc...

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