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May 16th, 2025 22:24
XPS 8960, three have failed
<Started your own thread. There is no such thing as lifetime warranty. Dell will honor the original purchased warranty. DELL-Admin>
I purchased 3 XPS 8960 computers and all three of them failed. The first time I thought it was due to a bios update, which bricked all three computers but one of them eventually did a bios recovery and continued to work. The two that failed, I sent in for repair and I think they replaced the mother boards. When I got them back they worked for a short while and now the one that recovered and one of the repaired ones have failed again. I spoke to support and insisted that all three be replaced as there is an obvious defect in these models but they refused. I then requested a lifetime warranty in lieu of replacing them due to the fact that they apparently will continue to fail beyond my warranty period since they are faulty but of course they refused. Now, instead of sending them in, I am waiting for an onsite tech to repair the two failed machines.
GB555805af
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May 17th, 2025 19:38
Whether or not there is a lifetime warranty, I believe since Dell sold me 3 computers with known problems that I am entitled to some replacement, compensation, reimbursement, resolution, which will result in my having 3 working computers. It is coming to my attention that there may be a known problem with an Intel part installed in these computers and continually replacing the problem part with another identical problematic part will not solve the problem. It is not acceptable that these computers will fail as soon as the normal warranty expires and then Dell will just tell me...."uh, sorry, we'll sell you a new computer if you'd like." I'm quite sure that Dell knows that there is a problem and I would expect that they would have a plan to deal with it and would be able to advise me of that plan immediately but that has not been the case. There are lemon laws addressing issues like this. I have been buying Dell computers exclusively for many years and I would expect they would be forthright in dealing with an issue like this.
kjvv
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June 18th, 2025 14:41
Did any of your 8960s display a "Boot failure on device"? If so, were you able to recover? My 8960 recently failed to boot a few months after the warranty expired, coincidentally the same day I received a "critical bios update" email from Dell. Unfortunately, I cannot apply the update since the PC will not boot and Dell won't provide any assistance.