XPS 8960, perpetual issues

While my PC was still under warranty, it started experiencing crashing of all my internet browsers along with periodic blue screen crashes. This persisted to a point that a new issue developed where the pc lost all capabilities of connecting to the internet.

Despite professional IT support, could not get these issues resolved without a fresh windows install.

When the issues still continued to persist, I reached out to Dell and was guided to test for hardware issues using Dell’s built-in utilities. The results did not point to any hardware errors so Dell was confident the issue was software related. This I was told is not covered under warranty.

Out of share frustration I brought my PC in to a highly credentialed local PC repair person. His vast testing that included another fresh windows install, ruled out any software-related issues. He suggested I prolong the DELL warranty coverage that has recently expired, so that spare parts can be ordered from Dell in a trial and error manner of swapping 1 part at a time until the issue resolves.

I reached out to Dell requesting a courtesy extension of the warranty period due to their misdiagnosis that occurred while still in warranty period.

My request was denied. I had continued to request to pay out of pocket for the warranty extension, but was again denied based on the now known “pre-existing condition”.

Given no other option, the repair expenses continued to pile up, first with the purchase of a replacement motherboard.  With issues persisting, we will need to proceed with the purchase of cpu and then if that doesn’t resolve it, possibly afterwards, the processor.

Such a pity, I paid over $1200 for an upgraded system while looking forward to many years of quality use This is only to find myself with multitudes of hours, data, energy and work lost due to a highly unreliable system.