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July 22nd, 2024 23:59
XPS 8960, no audio device found
XPS 8960
Audio was occasionally dropping out, especially when streaming video. A few times there was buzzing and crackling. When the sound would quit, sometimes running Win11 troubleshooter would fix it but usually I would have to close work and reboot PC. Got nowhere with support (they originally treated the problem as if I had a laptop, not a tower!) and they were having me do things I had told them I'd already done. Now there's no audio, PC states "no device found". I do voiceover work and use a Focusrite Scarlet Solo 4th gen for microphone input and headphone output. Have done a Win11 restore, made sure I had latest Dell drivers, Win11 drivers, and Focusrite drivers. Nothing works, could the Realtek audio chip be bad? I got the XPS 8960 new in October, replacing an XPS 8930.
DELL-Chris M
Community Manager
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56.9K Posts
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July 23rd, 2024 13:52
* Restart Windows and as soon as you see black boot screens tap F2 to enter the BIOS setup
* Go to Advanced
* Find Enable Audio setting. Change to Disable Audio
* Press F10 to Save and Exit
* Allow Windows to boot
* Restart Windows and as soon as you see black boot screens tap F2 to enter the BIOS setup
* Go to Advanced
* Find Enable Audio setting. Change to Enable Audio
* Press F10 to Save and Exit
* Allow Windows to boot
* Open Device Manager
* Open Sound, video and game controllers
* Do you see Realtek? List all that you see there
myhr99
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7 Posts
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July 25th, 2024 17:20
@DELL-Chris M Thanx, Chris! I followed your suggestion and items are showing up in the lists, but there's still no sound and the Nvidia HD output is showing red arrows. I even did a Windows Restore/Repair and that didn't seem to help.
myhr99
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7 Posts
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July 25th, 2024 17:50
It would appear that I can get sound on the program I use for recording and editing audio, but an outside source, like streaming Netflix or YouTube videos, there's nothing.