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December 3rd, 2024 19:19

XPS 8960, loud hmmm noise

XPS 8960

XPS 8960

Just bought a new XPS 8960 on black Friday, and this one overall is great. But I keep hearing the noise from it. It is not loud but annoying, like hmmm sound. I contacted customer service, and they sent me a technician but the technician just said the sound was normal and pretty quiet. I am just wondering if is it normal or not. I have an Optiplex in my office, that one is completely quiet though.  I am a newbie to computer:(

below is my specification:

  • Cable
    US Power Cord
    Item number: 450-AAGO
  • CD ROM/DVD ROM
    No Optical Drive
    Item number: 429-AAXO
  • Chassis Options
    750W Platinum
    Item number: 321-BKXC
  • Cooling Option
    Standard CPU air cooling
    Item number: 321-BHGJ
  • Documentation/Disks
    Documentation, English w/ QR Code
    Item number: 340-DFJM
  • Driver
    Killer 1675 wireless driver
    Item number: 555-BIJK
  • FGA Module
    Custom Configuration
    Item number: 817-BBBB
  • Graphics
    NVIDIA(R) GeForce RTX(TM) 4060 Ti 8GB GDDR6
    Item number: 490-BJRV
  • Home and Small Business Security Solutions
    McAfee+ Premium 1-year
    Item number: 525-0036
    McAfee+ Premium 30-day trial
    Item number: 658-BCCO
  • Keyboard
    Dell Wired Keyboard KB216 Black (English)
    Item number: 580-AILI
  • Label
    Regulatory Label
    Item number: 389-FCHP
  • Memory
    64GB, 2X32GB, DDR5, 5600MT/s
    Item number: 370-BBSK
  • Microsoft Office
    Activate Your Microsoft 365 For A 30 Day Trial
    Item number: 658-BCSB
  • Monitor
    If accessories are purchased, they may ship separately
    Item number: 480-AACF
  • Mouse
    Dell Wired Mouse BLK
    Item number: 570-AATH
  • Non-Microsoft Application Software
    Additional Software
    Item number: 658-BCUJ
  • Operating System
    Windows 11 Home, English, French, Spanish
    Item number: 619-AQKD
  • Optical Software
    Not selected in this configuration
    Item number: 817-BBBC
  • Packaging
    Shipping Material
    Item number: 328-BFKK
  • Processor
    14th Gen Intel® Core™ i9-14900 processor (24 cores, 32 threads, 2.0GHz to 5.4GHz)
    Item number: 338-CNHF
  • Processor Branding
    Intel Core i9 Processor Label
    Item number: 389-DYKH
  • Retail Information
    Dell.com Order
    Item number: 332-1530
  • Speakers
    No speakers
    Item number: 520-AAAO
  • Standard Hardware Support Service
    Onsite/In-Home Service After Remote Diagnosis, 1 Year
    Item number: 801-1849
    Dell Limited Hardware Warranty Initial Year
    Item number: 801-1802
  • Storage
    1TB M.2 PCIe NVME SSD (Boot) + 2TB SATA 7200RPM HDD (Storage)
    Item number: 400-BOSN
  • Systems Management
    Windows System Driver
    Item number: 631-ADQC
  • Wireless
    Intel(R) Killer(TM) Wi-Fi 6E AX1675, 2x2, 802.11ax, Bluetooth(R) wireless card
    Item number: 555-BIHW

10 Elder

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45.2K Posts

December 3rd, 2024 20:44

Is it an electrical hum, a fan noise or is something just vibrating?

Appears you have "standard air cooling" with an i9 CPU, 64 GB of RAM and RTX4060 Ti, so all the fans (CPU, GPU, chassis fans) may have to run faster and more frequently to dissipate all the heat. 

There are some threads about noisy PSUs in XPS 8960, so read some of those...

1 Rookie

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3 Posts

December 17th, 2024 23:34

I just got mine and it has a slight whine to it. My 10 year old XPS never whined.

10 Elder

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45.2K Posts

December 18th, 2024 00:23

@Ambroziaweb - Which CPU do you have and do you have 65W or 125W air cooling or 125W liquid cooling? 

1 Rookie

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3 Posts

December 18th, 2024 13:00

Air cooled. Not sure of the watts on that but its the 460 watts for power. 

10 Elder

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45.2K Posts

December 18th, 2024 19:45

@Ambroziaweb​ - Since you just got this PC, maybe you should contact Dell Tech Support for assistance under the warranty.

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