XPS 8960, how do I disable C1 settings and Turboboost? I can't find the option in BIOS settings

Why did they tell you to make those settings changes?  What problem are you having?

The settings you mentioned don't exist in BIOS on XPS 8960.

Win 11 on XPS 8960 uses Windows Modern Standby for power saving. It works differently than the old sleep states.

Modern Sleep causes problems like not waking by NIC magic packet, not waking for scheduled tasks, etc...

Hello, Thanks for taking the time to reply. TBH, I am quite sceptical that this is the solution to my problem but they have tried everything else and have basically pushed it back to me to "speak to Dell" and find out how to do this. My problem seems less fundamental than their solution. It is simply about Bloomberg documents not opening. I keep getting the "AW Snap" error message.  

1. What browser are you using? 
2. What type files are you trying to open, eg pdf files?
3. Have you cleared the browser's cache and cookies?
4. Have you tried a different browser?
5. How much RAM in this PC? 

Check PC RAM: click start>run>(type in) mdsched.exe and click OK.  Choose option to restart and let it test the RAM. This can take a while so be patient. 

If no RAM errors reported, open CMD prompt window, run as administrator.
At the prompt, type in: chkdsk c: /r and press Enter.  Accept offer to run chkdsk at next boot and reboot PC. chkdsk will run before Windows loads so be patient. 

When chkdsk is done and you're back at desktop, click start>search>(type in) powershell and click OK. When powershell appears in results, open it, run as administrator. 

At the PS prompt, type in (or cut/paste from this post):

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername -match "wininit"} | fl timecreated, message | out-file "$env:userprofile\Desktop\CHKDSKResults.txt" and press Enter. 
Be sure use braces { } and include | and " " where indicated.

PS will create a log file on the desktop called CHKDSKResults.txt. Open that file and see if it found/fixed any boot drive issues.

Read this about fixing STATUS_STACK_OVERRUN_ERROR in Chrome and Edge. 

Thanks for your detailed answer.

I used Chrome and Edge. I have moved from one to the other, as default, to see if it helped. I have cleared out caches and cookies. My RAM Is 32 GBM with 29.7 available. I am not sure what the documents types are, TBH, because they open in a some for of document reader in the Bloomberg app. They feel like PDFs opening in a browser, if that makes sense. When they don't open i can sometimes have an option of downloading them, as PDFs.

I tried all the diagostic tests. Your instructions were great. The results file "found no problems...no further actions required".


I then tried the document you highlighted at the bottom of your message. I tried option 1 - option 2 didn't work because that setting was already approprtiate. I did it for Edge and Chrome. It didn't help. In fact it has cause me more problems! I could not get either Browser to open. I tried opening as administrator etc but that didn't help. I found an online fix, that involved adding a "2" to the chrome.exe name (to chrome2.exe). These new links to Chrome and Edge work but when i click on links, say in emails or whatsapps I now get a message saying: "your organisations policies are preventing us from completing this action for you. for more info, please contact your help desk". Even when I went back and reversed Option 1 (from the process linked at the end of your email - the window's defender one), this has not changed. Any idea how i fix this to get back to where I was please?

I have fixed the browser related problems, so am back to square 1.

@PVOC​ - Is "no problems" for both mdsched and chkdsk?

Are you still getting those Snap errors?

Try this:

1. At desktop, open a CMD prompt window, Run as administrator
2. At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
3. Assuming no "unfixed" issues in #2, at the CMD prompt, type in:
   sfc /scannow and press Enter. Be sure to include a space in front of the / and note any errors when that's done.
4. Assuming no "unfixed" in #2 or #3, do a Restart inside Windows, not a normal shutdown and boot. Then try opening those files again.

BTW: What antiviral app are you using?  Could the antiviral app or your Windows User Account Control (UAC) be blocking those files?  You could decrease the UAC setting one level from the default setting as a test, but don't disable UAC completely. If that doesn't help, set UAC back to its default setting.

Or maybe a browser setting to Block pop-up windows.  I only use Firefox so don't know exactly what privacy/security settings Chrome/Edge have or how they're set by default. 

What browser extensions are you using? You could try disabling all of them in each browser as a test. Is it worth giving Firefox a try...?

Once again, thanks for your excellent reply.

Yes, I am still getting the same errors.
Yes, I got the all clear on both mdsched and chkdsk and indeed the restorehealth and scannow tests. Still getting the same errors after that (after Widows restart).

My UAC was on 3rd highest out of 4 settings. Lowered it - no difference.

I am using Norton 360. I have already added exclusions for Bloomberg folders, as guided by Bloomberg team. Today I turned off anti-virus and firewalls and it made no difference. 

The only browser extention i have is Perlexity. I disabled it, but it made no difference. I have no problems with any other websites or indeed anything else with this PC except for this issue. Sometimes the Bloomberg articles open for a second before giving me the error message. It feels like a virus app or something is blocking them.

I will try Firefox later.

Thanks again

Make sure hardware acceleration is disabled in whichever browser(s) you're using, Chrome, Edge, Firefox.

Will do. Thanks for the advice.