Unsolved
1 Rookie
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5 Posts
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69
June 3rd, 2024 17:33
XPS 8960, Dell Update reports wrong video card
Trying to track down GPU fan noise/speeds (see my other posts). Used DDU to remove NVIDIA drivers. Ran Dell Update, which recommends GPU update GeForce RTX 4060 Ti. But this is not my card. I have a GTX 1650?
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DELL-Chris M
Community Manager
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56.9K Posts
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June 3rd, 2024 17:50
Removed picture with your private Service Tag.
It is very doubtful that our OEM software like DU (Driver Update) will work correctly with a non-validated retail Gigabyte GTX 1650, Gigabyte VBIOS, and retail driver.
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KevinPortland
1 Rookie
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5 Posts
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June 3rd, 2024 20:25
@DELL-Chris M
Thanks, I only used DU to remove the existing driver. After that, Windows used its generic driver.
Then went to DELL Update to install new driver, but DELL is detecting the wrong card. May not make a difference, as they might be the same drivers, but makes me wonder what DELL is doing.
K
RoHe
10 Elder
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45.2K Posts
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June 3rd, 2024 23:46
According to the NVidia site, the same driver version is compatible with both the RTX 4060Ti and GTX 1650. Click Supported Products tab at these links:
Studio driver
Game Ready driver
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