XPS 8960, appalled by lack of solution/communication

Have you run chkdsk /r on your boot drive?

1. Open CMD prompt window, run as administrator
2. At the prompt, type in chkdsk c: /r and press Enter
3. Accept offer to run chkdsk at next boot and reboot
4. chkdsk will run before Windows loads, so be patient
5. When you get back to desktop, open CMD window as in step 1
6.  At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
7. Now run sfc /scannow from the CMD prompt and note any error messages when done.

Have you scanned thoroughly for malware recently? Malwarebytes (free version) would be a good tool for this.

Netwtw14 is related to Intel WiFi. So did you install the right WiFi driver? 

@RoHe​ Okay, so I have done all the commands in the sequence which you have told me. I didn't run into any issues, until I did the SFC one, it actually caused two blue screen which were these:

052724-8984-01.dmp 27/05/2024 13:43:08 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff807`25e2d59d 00000000`00000003 fffff807`25cef27e 00000000`00000002 ntoskrnl.exe ntoskrnl.exe+417f80     x64 ntoskrnl.exe+417f80     C:\Windows\Minidump\052724-8984-01.dmp 32 15 22621 4,169,796 27/05/2024 13:43:33 

052724-8937-01.dmp 27/05/2024 13:44:34 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff804`7a0ef245 ffffa609`081258f0 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+417f80     x64 ntoskrnl.exe+417f80     C:\Windows\Minidump\052724-8937-01.dmp 32 15 22621 4,120,652 27/05/2024 13:47:10 

So then it brought up a window when it restarted and through there I was able to access my command center and did it, it did find violations this time.

In terms of my WiFi driver, it is: Killer(R) Wi-Fi AX1675i 160MHz Wireless Network Adapter (211NGW)

Which is why I might not really get the first comment you did here about getting rid of everything killer, as well that's my adapter. I was getting critical messages for netwtw14, but I reinstalled the driver and now on my event viewer it only comes up as information, however, it is the same message of it not being able to find my driver.

Log Name:      System
Source:        Netwtw14
Date:          27/05/2024 13:48:45
Event ID:      7003
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      WINDELL-2046GLK
Description:
The description for Event ID 7003 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\NDMP1
\DEVICE\{676F0B1E-EC44-481A-A1DB-6DEDA4192E13}

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw14" />
    <EventID Qualifiers="16384">7003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-05-27T12:48:45.1266871Z" />
    <EventRecordID>11720</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="468" />
    <Channel>System</Channel>
    <Computer>WINDELL-2046GLK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP1</Data>
    <Data>\DEVICE\{676F0B1E-EC44-481A-A1DB-6DEDA4192E13}</Data>
    <Binary>0000480002007800000000005B1B00400000000000000000000000000000000000000000000000000000000000000000D058FCD2865B0000534B594D484C564B0000000000000000000000000000000000000000000000008072150A73750000BD02BF030C290000C7BF000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Netwtw14
Date:          27/05/2024 13:48:45
Event ID:      7021
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      WINDELL-2046GLK
Description:
The description for Event ID 7021 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw14" />
    <EventID Qualifiers="16384">7021</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-05-27T12:48:45.1266871Z" />
    <EventRecordID>11719</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="468" />
    <Channel>System</Channel>
    <Computer>WINDELL-2046GLK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>000080000100AC00000000006D1B004000000000000000000000000000000000000000000000000000000000080000000D000000D058FCD2865B0000534B594D484C564B000000000000000000000000000000000000000000000000769A010037C9FA3501000000040000001700000003000000536B7900000000004553313330000000312E302E302E300000000000240706BD0000000042470901020200000000000000000000</Binary>
  </EventData>
</Event>

And just to be thorough the driver which is installed for it is named: KillerPerformanceSuite_35.24.1177_Win10-11x64

@savvii​,

The reason you were suggested to remove the Killer S/W (and driver) is because it is really NOT required. Windows will install its own driver for the card and you will not have the problem(s).

At one point, I too hit randomly similar problems. I was able to REMOVE all traces of any Killer s/w and drivers using Revo Uninstaller. Then, I went to the Intel D/L center and got the latest Killer S/W package(s) and installed them, my problems ceased.

So, follow the suggestion to remove the Killer stuff and see if it helps, then decide what you want to do after than.

Killer Performance suite is 'nice', but for me it really didn't add any needed features. Main one would be the QoS setting, but I didn't need that. Other features can be achieved via other applications even.

@savvii,

"And just to be thorough the driver which is installed for it is named: KillerPerformanceSuite_35.24.1177_Win10-11x64"

That is not the latest one it seems, 35.24.5374 appears to be the latest, https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html

@ispalten​ When I have uninstalled the driver before it kicks me off the internet, which is done through the device manager, unless you mean a different way?

I also downloaded the new driver from the link you selected, however, having the same issues in the event viewer with netwtw14

If you're not having any problems, aside from seeing the netwtw14 error message, maybe you should just ignore it and get on with using this PC....

@savvii​ 

Using Device Manager to Uninstall is not a total uninstall, and it only gets the DRIVER. You'd have to remove the Killer Performance Suite as well.

Once you do remove the driver you would be disconnected from the LAN/Internet, yes, but the Driver still exists on the machine, it is NOT deleted. Rebooting or even using Device Manager to SCAN FOR CHANGES  would just reconnect the driver most like, or on the reboot, the Windows version would be used. However your error could be driven from the Performance suite (which isn't needed to use the adapter).

However here are some links that might help you.

https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html

https://www.thewindowsclub.com/how-to-uninstall-killer-network-manager-in-windows

https://www.dell.com/community/en/conversations/xps-desktops/xps-8930-uninstalling-killer-control-center/647f85a8f4ccf8a8de48f2b0

https://www.majorgeeks.com/files/details/killer_software_uninstaller.html

Just use the Intel Ethernet Driver, DO NOT USE the Killer Software it causes more issues then it solves with windows and a lot of apps. 

This article might be of interest to you:

https://www.tomshardware.com/pc-components/cpus/intel-finally-announces-a-solution-for-cpu-crashing-errors-claims-elevated-voltages-are-the-root-cause-fix-coming-by-mid-august

-Glenn

@savvii​ You have to remove the Killer Wireless Driver first.