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11 Posts

805

September 7th, 2023 15:53

XPS 8960, 2nd monitor not working

I have an XPS 8960 with an RTX 3070 Ti graphics card and U2713 Monitor connected by Displayport, running Windows 11 Pro. All this works OK. I have a second monitor (Dell 2005FPW) connected by DVI/Displayport adapter cable to the RTX 3070 Ti. The monitor is recognized in the Nvidia control panel and windows display settings, but does not show an image. Confusingly, it is given the same name as the other monitor - U2713H. Nvidia control panel says first monitor is HDCP compatible, but second monitor isn't. Both monitors worked fine with my previous XPS 8500 with on-board graphics.

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11 Posts

September 7th, 2023 18:41

I resolved the issue with a new DVI-Displayport cable

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93 Posts

September 7th, 2023 15:58

It's frustrating when a second monitor isn't working as expected, but there are several potential reasons for this issue. Here's a step-by-step guide to help you troubleshoot and resolve the problem:

  1. Check Physical Connections:

    • Ensure that the cables are securely connected to both the RTX 3070 Ti graphics card and the Dell 2005FPW monitor.
    • Try using a different DVI/DisplayPort adapter cable if you have one available, as the cable or adapter might be faulty.
  2. Monitor Input Source:

    • On the Dell 2005FPW monitor, make sure that the input source is set correctly. Use the monitor's on-screen menu (OSD) to select the correct input source (DVI or DisplayPort, depending on your adapter cable).
  3. Multiple Display Mode:

    • Open Windows Display Settings by right-clicking on the desktop and selecting "Display settings." Ensure that the second monitor (Dell 2005FPW) is detected and set up correctly.
    • Verify that the display mode is set to "Extend" or "Second screen only" to enable the second monitor.
  4. Graphics Driver Update:

    • Ensure that your Nvidia graphics driver is up to date. Visit Nvidia's official website to download and install the latest driver for your RTX 3070 Ti.
  5. Monitor Driver (if applicable):

    • Check if there is a specific monitor driver available for the Dell 2005FPW. Download and install it if available.
  6. Graphics Control Panel Settings:

    • In the Nvidia Control Panel, navigate to "Set up multiple displays" or a similar option. Ensure that both monitors are detected and configured correctly.
    • Check the resolution and refresh rate settings for both monitors to ensure they are compatible with your graphics card.
  7. Monitor ID Conflict:

    • It's not unusual for Windows to assign the same name (e.g., U2713H) to multiple monitors if they share certain characteristics. This typically doesn't cause issues with functionality.
  8. Test Another Port:

    • If your RTX 3070 Ti has multiple DisplayPort outputs, try connecting the Dell 2005FPW to a different DisplayPort on the graphics card to see if that resolves the issue.
  9. Compatibility Issues:

    • Older monitors like the Dell 2005FPW may have compatibility issues with newer graphics cards. Check if the monitor is compatible with the RTX 3070 Ti or if there are any known issues reported by Nvidia.
  10. Adapter Check:

    • Ensure that the DVI/DisplayPort adapter you're using is compatible with the RTX 3070 Ti and the Dell 2005FPW monitor. Sometimes, using an incorrect or incompatible adapter can cause problems.
  11. Try Another Monitor:

    • If possible, try connecting a different monitor to the RTX 3070 Ti using the same adapter cable. This will help determine if the issue is specific to the Dell 2005FPW monitor or the graphics card.
  12. Contact Dell Support:

    • If the issue persists after trying all the above steps, consider reaching out to Dell's customer support or Nvidia's support for further assistance. They may have specific solutions or recommendations for your setup.

Remember to restart your computer after making changes to the display settings or drivers to ensure that the changes take effect.

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8.1K Posts

September 7th, 2023 16:57

What would be the result of both monitors are connecting to the RTX card.

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93 Posts

September 7th, 2023 17:32

@Chino de Oro

If both monitors are connected to your RTX graphics card simultaneously, it typically results in an extended desktop setup, where you can use both monitors as one large display area or for multitasking. Here's what you can expect when connecting two monitors to an RTX graphics card:

  1. Extended Deskmargin: 0;">Independent Displays: Each monitor functions as an independent display, allowing you to run different applications or tasks on each screen. For example, you can have a web browser open on one monitor while working on a document on the other.

  2. Display Modes: You can configure how the two monitors work together through your computer's display settings. Options include extending the desktop, duplicating the display (mirroring), or using one monitor as the primary display and the other as an extended secondary display.

  3. Resolution and Refresh Rate: Your RTX graphics card should support various display resolutions and refresh rates, allowing you to choose the settings that best suit your needs and the capabilities of your monitors. Ensure that both monitors are set to their native resolutions for the best image quality.

  4. Gaming and Multitasking: If you're a gamer, having two monitors can enhance your gaming experience. You can play games on one screen while monitoring chat, streams, or guides on the other. Some games also support multi-monitor setups for a more immersive gaming experience.

  5. Productivity: For productivity tasks, having two monitors provides more screen space for working with documents, spreadsheets, code, or any other applications. This can improve your workflow and efficiency.

  6. Media and Entertainment: Two monitors can also enhance your media and entertainment experience. You can watch videos or movies on one screen while browsing the web or managing your media library on the other.

  7. Graphics and Video Editing: Graphic designers, video editors, and content creators often benefit from a dual-monitor setup. It allows for better workspace organization, with one monitor dedicated to the main project and the other for toolbars, previews, or reference materials.

Overall, having two monitors connected to your RTX graphics card can significantly improve your computing experience, whether you're working, gaming, or enjoying multimedia content. It provides additional screen real estate and flexibility for various tasks and applications.

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8.1K Posts

September 7th, 2023 17:39

....and, does it resolve the issue of this thread???

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