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June 25th, 2025 21:36
XPS 8950, client requesting online full diagnostics
The computer turns on, but fails to recognize mouse, or arrows for movement on screen. Loss of internet link is noticed. Also, part of library images are shown. Could this be a bios issue?
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ejn63
10 Elder
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28.6K Posts
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June 25th, 2025 22:10
Unlikely if the operating system does load. You can run a full diagnostic by pressing F12 a few times at powerup. If everything passes, reload Windows.
ispalten
4 Operator
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2.3K Posts
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June 26th, 2025 14:59
Not much to go on here, but I don't BIOS would be involved either.
So mouse, possibly keyboard, and depending on how you connect for the Internet, it could be a USB issue IF you have a wireless mouse and use a USB device for wireless (I assume)?
Check if the USB cables are connected or the Dongle for USB did not come loose, especially if you moved the PC recently.
Possible DISK corruption even. From a CMD prompt that is an Administrator one, run CHKDSK C: /F and you'd see this:
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The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
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Press Y and Reboot.... watch the screen as it might report errors. If there are any, you would find on C: then files that end in .CHK, and if so, you are probably looking at an in-place Windows Install (see this page for instructions, https://www.howtogeek.com/windows-in-place-upgrade/), There is no guarantee that you still might lose data though.
If you had made a back up, restoring C: from that would be better choice, especially if it is recent.
ispalten
4 Operator
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2.3K Posts
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June 26th, 2025 15:00
Why did you think it was the BIOS? Was it updated recently? Anything else updated recently (or deleted)?