XPS 8930, NVIDIA GeForce RTX 2060 issues

Question

I have a XPS 8930 purchased in 2020 that has a GeForce RTX 2060 6GB GDDR6 Video installed. Recently it has been defaulting to 640 x 480 and will not let me change the resolution unless I unplug the DisplayPort cable from the RTX 2060 or the Dell U2312HM Monitor.

Once I unplug the cable and plug it back it in it will set the resolution to 1920 x 1080. I am running the NVIDIA 591.74 drivers.

The computer has an 850-Watt Power Supply, Intel i9 9900, 32 GB RAM, 2 TB SSD and is running Microsoft Windows 11 Pro x64.

What are my option to replace the video board?

DELL-ChrisM2 · Answer

Before buying anything, power down the XPS 8930. Disconnect all cabling from it. Open it up and disconnect/reconnect the video card in the motherboard slot. Then retest.

The XPS 8930 Service Manual has the complete instructions.

Chino de Oro · Answer

You also may want to test with connecting the monitor to the integrate video ports.  If the issue is persisted, the problem lies with the monitor (EDID).

Robert Willis · Answer

Thanks for all of the suggestions. I am testing it with a different monitor to rule out the EDID potential issue.

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XPS 8930, NVIDIA GeForce RTX 2060 issues

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