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October 10th, 2024 15:50
XPS 8930 Keeps Restarting
My XPS 8930 PC keeps randomly restarting. I've run all diagnostics (both web-based and PC-based) and I've done a complete reinstall of Windows 10 and updated the BIOS and all drivers. Yet, the PC keeps restarting randomly. Sometimes the PC gets stuck in a loop where it's just turning on an off without actually rebooting until I do a hard shutdown, unplug it and restart manually.
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redxps630
9 Legend
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14.8K Posts
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October 10th, 2024 18:34
replace cmos battery a new one then try RTC reset
https://www.dell.com/support/manuals/en-us/xps-8930-desktop/xps-8930-service-manual/procedure?guid=guid-2a199221-cdfc-4dfe-b196-da786913bc78&lang=en-us
RoHe
10 Elder
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45.2K Posts
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October 11th, 2024 20:13
Run the PSU BIST test using the instructions for a PC with a PSU test button.
Also run all the diagnostics from the boot menu which you can access by pressing F12 when you see the Dell screen during boot.
bradthetechnut
7 Technologist
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9.1K Posts
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October 12th, 2024 04:07
Does the PC do random restarts if you run or ran diagnostics as RoHe suggested or does it only do it in Windows? If you're in BIOS, does it do it then too?
In addition to above posts, a couple of articles that may be of help:
Outside of that, if replacing size 2032 CMOS battery and resetting BIOS doesn't do the trick as redxps suggested, it's looking like a PSU problem, hence BIST test as RoHe suggested.
(edited)