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September 9th, 2025 14:16
XPS 8930, dell hardware diagnostics service
My XPS 8930 is not working so I wish to send it back to Dell for diagnostics. It costs either $39 or $59. Dell says it will authorize a return with shipping label and box. Will it pick the box with desktop inside it and arrange for UPS to pick it up, or do I have to take the box down to the UPS store myself?
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redxps630
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September 9th, 2025 16:54
they usually use FedEx (at least with Dell laptops) and you can schedule FedEx pick up if that works for you.
denny1700
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September 9th, 2025 17:19
Do does the $40 include pickup and shipping?
redxps630
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September 9th, 2025 23:29
Dell shipped me FedEx box and back n forth shipping all included. that was for warranty repair. I think for out of warranty issue they called me to say a charge of repair needs to be applied but shipping still free.
denny1700
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September 10th, 2025 01:09
But did they arrange for Fedex to pick it up with prepaid shipping or did you have to do both things yourself?
redxps630
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September 10th, 2025 02:48
you arrange yourself.
denny1700
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September 10th, 2025 04:19
But prepaid shipping both ways. Have to haul it myself to a FedEx location, I guess.