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March 11th, 2024 14:52

Re: XPS 8940, locking up/freezing since 2.15 BIOS update

In November of 2023, I made this post to explain issues that my XPS 8940 was having. I rolled back my NVIDIA drivers as was suggested, and that seemed to temporarily fix the issue with hangups/hard freezes. There were intermittent updates to the computer and BIOS which I did update. However, I have not updated the NVIDIA driver, and I don't know if that is causing the problem, and there are now additional issues.

I have a WDC WD HDD 500 GB storage that is supposed to be an F drive that the computer no longer recognizes. It just doesn't exist any longer. The computer takes minutes to restart and start instead of seconds and I imagine that's because of the issue with the drive. The hard freezes are back despite the fact that I have not upgraded NIVDIA since rolling back.

I tried to do a memory test using the windows memory diagnostic tool as was suggested in the comments of my previous post, but it was like the computer froze as there was no activity after 20 minutes or so, I had to hard reboot and then got an error of "windows failed to start" in black and white. after I hit enter, the computer started normally.

I don't know what's going on, but it's insane to me that the hardware could be degrading this quickly. Is there anything I can do to diagnose the computer, or can anyone tell me what might be going on?

Again, here are my hardware specs:

Windows 11 Home: Version 23H2 (Build 22631.3235)
XPS 8940

11th Gen Intel Core 17 - 11700 2.5GHz 8Core

32G RAM - NVIDIA GeForce 3060 Ti
BIOS Version 2.17 12/11/2023

NVME WD BLACK SSD 1000GB main drive

WDC WD SSD 1000GB 2nd drive

WDC WD HDD 500 GB storage


Thank you for any help you can provide. This has been an ongoing issue for a long time and I am growing increasingly frustrated and don't know what to do anymore.

This conversation has been merged. Please refer the main conversation:

XPS 8940, locking up/freezing since 2.15 BIOS update

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45.2K Posts

March 11th, 2024 18:29

Is the 500 GB WDC drive F: internal or external (USB)? If it's USB, disconnect it and all other USB devices, including any USB connections from monitor, leaving only mouse and keyboard connected to USB. See if boot speed improves.  If that helps, reconnect only the WDC drive and see what happens.

Then reboot and tap F2 when you see the Dell splash screen to open BIOS setup. Make sure Windows Boot Manager is first in the boot sequence. Save the change, if any, when you exit BIOS setup.

Try running the diagnostics again, this time without any USB devices connected, except mouse and keyboard.  Full diagnostics on 32 GB of RAM may take a lot longer than 20 min, so be patient.

Did you ever change the NVidia Control Panel>3D Settings>Power Management option to "prefer max performance"? That seems to solve the freezes for many other XPS 8940 users.  Note: You probably have to check this same setting every time you install a new NVidia driver.

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