Poor product/poor warranty support

Question

Bought a Dell pc at the end of June. 4 attempts at repair since then, even sent it in for bench testing. My pc still doesn't work, yet tech support says they cannot replace my faulty unit, I must yet again send it in to be bench tested.  Any other major purchase and at this point the vendor simply apologizes and replaces the defective unit. The vendor makes the bad product their issue, rather than pushing it back onto the customer. Not the case with Dell. Their faulty product is my issue.  Needless to say future computer purchases will be done elsewhere.

Chino de Oro · Answer

Maybe the reason for sending the PC in for bench test because remote diagnostics did not show any hardware error yet customers having issue with using it. A faulty product is a general description and vague. You could have been more specific.

For example, if you own a trucking company and receive customers complaint about your service is pretty bad. Don't you have to check and find out if the issue was with the driver, the truck, the schedule, or even with the haul itself?

Anyway, this is user to user base community forum. If your PC already being sent in for warranty service, there is no point to seek help from community users.

bradthetechnut · Answer

Or use the 'Get help now' button on the lower right to chat with Dell directly.

XPS Desktops

Poor product/poor warranty support

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