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November 11th, 2023 05:35
New XPS 8960 died on Dell Bios Flash
New system rec'd today and while doing Windows updates, one of the files was a Dell Bios Flash. Bios Flashed and on restart there was a pop and now system is dead. Spent 45 minutes on a call with tech support and was disconnected. Any ideas or do I request a new system?
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Chino de Oro
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8.1K Posts
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November 11th, 2023 05:43
For Dell warranty support, click on Get Help Now for a live chat and open support ticket.
Just a personal opinion, return the system for refund and order a new one. System exchange may be a refurbished unit as most of existing stocks. New system requires order configurations and building from scratch.