Bluetooth couldn't connect

We have an issue with our new Dell computer (Bought within the past two months from Amazon ordered from Canada.
) with connectivity *connecting a new Bluetooth headset to the our new Dell computer (we Get Couldn't connect)Bought within the past two months from Amazon ordered from Canada.

(To update the driver for Bluetooth)Press Windows key + X and select "Device Manager."

Expand the "Bluetooth" section.
There is no Bluetooth section so to update the driver.

Ensure Device is Ready: (We get Couldn't Connect)

Make sure the Bluetooth device is powered on and within 30 feet (10 meters) of the computer.
If applicable, install fresh batteries in the Bluetooth device.
Enable Bluetooth on Your Computer:

In the search box, type Bluetooth.
Click on Bluetooth and other devices settings.
Ensure that Bluetooth is turned on.
Add a Bluetooth Device:

Click on Add Bluetooth or other device.
Select Bluetooth from the options.
    Prepare the Bluetooth Device:

For most devices, press and hold the Power button or the designated Bluetooth button until the LED indicator starts blinking, indicating it is in discovery mode.
Complete the Pairing:

On the Bluetooth & other devices window, select your device from the list.
Click Done to complete the pairing process.
If prompted, enter the passkey found in the device's documentation.

Following these steps should successfully connect your Bluetooth device to your computer.