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July 6th, 2015 01:00
Thin Client V30L will not boot anymore after firmware upgrade
Thin Client V30L will not boot anymore after firmware upgrade
The firmware was version 5.0 Wyse FR2 build 563.15. As I was having some issue with dual screen resolution, I wanted to upgrade the firmware to the latest Windows CE6.
I was able to perform the upgrade and after it was completed, the thin client reboots and will not come back, as it is stuck loading.
I need to recover from this situation, but unable to.
Anyone with help ??
Thanks,
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Rmontalvo1
623 Posts
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July 6th, 2015 01:00
There is a couple of things you can do.
1- Do a G-Key reset on the unit. If unfamiliar with this process, go to www.wyse.com/manuals and search on "G key" to get more information
2- Do a BIOS factory defaults. Reboot the V30L and press and hold the Delete to enter the BIOS. Enter the password "Fireport" and select the option "Load Optimized Defaults".
If that doesn't work, you will need to send the image in for repair. For this you will need to go to our self-service portal athttps://support.wyse.com/OA_HTML/ibuhpage.jsp
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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