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6036
July 8th, 2015 01:00
Second monitor goes black
Second monitor goes black
Hi,
I have received an inquiery from a customer. He has about 40 Wyse R90LEW WES clients setup with dual monitors using DVI.
The problem, according to the customer, is that the secondary monitor goes black at random intervals (maybe twice a day or once a week), and they have to restart the client to get the monitor working again.
I've run one of his clients with 2 monitors for 3 week straight now, but can not reproduce the error. Has anyone else experience the same problem, and if yes, how did you solve it?
The graphic card is ATI X1270 with driver version 8.541.0.0.
I hope someone can provide some help.
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SamCrawfordAHC
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July 8th, 2015 01:00
We are having that same issue. However it's not on every machine. We have deployed about 70+ R90 thin clients. Using Wes7. We have a custom driver for ATI that allows us to use 1440x900 resolution. However when we select this, only for a few people the second monitor goes out periodically. Not always consistent, may go two weeks for the two users that it's not an issue for.
I looked at the newest firmware for wes7 9.3, but it does not have the option to do 1440 x 900. I would like to have the users use the native resolution of 1920 x 1080, but some users complain of how small everything is.
Has anyone found a resolution to this? The R90's we are using have the dual dvi ports on them.
jmdoman
1 Message
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July 8th, 2015 01:00
I have the same issue with one of our users. Hey Wyse, any answer on this? In my case we have a V10 thin client with 6.3.0_12 Wyse thin OS, with two Acer V223w monitors and using a DV20 Splitter.