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2 Posts
1
459
October 13th, 2022 10:00
Wyse 5070, Citrix Cloud, Imprivata not connecting
We're having troubles getting thin clients to connect to our new environment. We're using ThinOS 9.3 connecting to Citrix Cloud and we use Imprivata. When we have Imprivata not configured in the policy, we're able to connect just fine. When we configure Imprivata, we get the Imprivata login screen, enter username/pass and it'll say 'signing in with broker' but that will go away and go back to the login screen. Digging through the thin client logs don't offer much help but, from what I can tell, it seems the Imprivata login isn't passing through the credentials. Without Imprivata configured, we see the "Netscaler AAA" screen in a web type browser so I wonder if it has to do with that? Anyone else ran into this or is there a simple check box I'm missing? Thanks
SGMC-Matt
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13 Posts
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October 17th, 2022 04:00
Have you created a or modified your computer policy in Imprivata yet, to add your Citrix cloud storefront?
Computers > Computer Policies > [Policy Name] > Virtual Desktops > Citrix XenDesktop OR XenApp.
bigmoe0430
2 Posts
0
October 23rd, 2022 17:00
Yes, we copied our existing policy and updated with the new info.
krafty
1 Message
0
October 24th, 2022 10:00
Hi!
I'm a technician also working on this.
It is pointing to our storefront URL https:// .cloud.com/Citrix/StoreWeb in Imprivata Virtual Desktops. A caveat is that we're using adaptive authentication for Citrix. This redirects to an ADC auth virtual server for AAA LDAP authentication. So the storefront URL is not exactly what it may seem as that redirects to the ADC IP for AAA authentication as a next step.
We've tried setting the ADC server into the virtual desktops portion, but that doesn't work because Citrix needs the initial server to have a target URL to map to for the storefront before it redirects to the AAA login page.
Thanks