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September 10th, 2021 02:00

Wyse 3040 - Citrix Application package (2006 or 2106) - ThinOS 9x

Hi there, 

We have upgraded from ThinOS 8.6 to 9.1 (and some on 9.1.3). We are seeing some issues with installing the newer Citrix Workspace packages. 

Error is below

2021-09-10T08:58:42.981Z:[INFO] wms: tries to install Citrix - 2006.1126
2021-09-10T08:58:42.990Z:[INFO] [winmgr] createWindow ProgressBar
2021-09-10T08:58:43.160Z:[INFO] winmgr sendMessage => ProgressBar : {"detail":"System Upgrading","title":"Don't power off","type":"loading"}
2021-09-10T08:58:43.162Z:[INFO] winmgr sendMessage => ProgressBar : {"detail":"Don't power off","title":"System package upgrading Citrix version 2006.1126","type":"loading"}
2021-09-10T08:58:43.633Z:[INFO] wms: failed to install Citrix version: 2006.1126, error: failed to verify package
2021-09-10T08:58:43.633Z:[ERROR] wms: install Citrix (version: 2006.1126) error wms: failed to install Citrix version: 2006.1126, error: failed to verify package
2021-09-10T08:58:43.634Z:[INFO] wms: no package detected.
2021-09-10T08:58:43.634Z:[INFO] Failed to install packages. error: ["wms: failed to install Citrix version: 2006.1126, error: failed to verify package"]
2021-09-10T08:58:43.636Z:[INFO] wms: failed to process resources.wms: failed to install Citrix version: 2006.1126, error: failed to verify package
2021-09-10T08:58:43.636Z:[INFO] wms: finally() setSystemCriticalTaskState(0)
2021-09-10T08:58:43.636Z:[INFO] wms: set system critical task state
2021-09-10T08:58:43.655Z:[INFO] winmgr sendMessage => ProgressBar : {"detail":"Failed to upgrade packages","progress":-1}

and the same error for 2106. 

Anyone see this before?

Thanks,

September 26th, 2021 08:00

Moderator

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901 Posts

September 27th, 2021 04:00

I have not seen any reports of this.  Please open a support case and provide logs to engineering for review. 

September 27th, 2021 17:00

Case logged. One observation, things work fine when factory reset at this state. 

That said, can reproduce the issue when downgrading back to 8.6 using usb and upgrading to 9.1.3129

 

September 30th, 2021 04:00

another observation: 8.6_807 upgrade to 9.1.3112 does not have the issue.

when upgrading from 9.1.3112 to 9.1.3129, the issue returns. 

October 7th, 2021 03:00

deleting the certs before the upgrade and having it reimport via 9x policy works as a workaround. 

used DelCertificate=all in the ini

 

DelCertificate={filename, all, builtin} filename—Removes the file from the nand flash or from the memory.

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