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September 2nd, 2025 17:07
Updating 5070 Thin client to ThinOS 10 fails
Updating our 5070 thin clients from ThinOS 9.5.3102 to ThinOS 10 2508 fails.
The hardware specs are supported: 4Gb RAM and 32 GB Storage.
This can be seen in the 'install-Root0_0127.log':
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install No preinst.sh
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install No PREINST
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install .
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install Mon Sep †1 09:54:19 CEST 2025 Creating ROOTFS z/rfs/v0127
[2025-09-01 09:54:22.1756713262] N/pkgmgr/install Extracting package Files to rootfs
[2025-09-01 09:55:11.1756713311] N/pkgmgr/install Extract file finished
[2025-09-01 09:55:11.1756713311] N/pkgmgr/install Run DTOS post-install >>>>>>>>>>>>
in check_thinos_device
Host OS is Dell ThinOS.
Host OS is Dell ThinOS.
Disk size is 32G or more.
Partition structure supported
RAM size is 4G or more.
ISO installer directory found
ThinOS device is compatible, proceeding for conversion...
chown: root: illegal group name
Success
newfs_msdos: /dev/sdda0p2: Operation not permitted
newfs_msdos: /dev/sdda0p2: Operation not permitted
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install <<<<<<<< Run DTOS post-install finished
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install .
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install Executing /compat/linux/usr/share/system/upgrade-rfs-hooks//01-DOWNGRADE >>>>>>>>>>
No need to change pk file mode.
cat: /install/rootfs//etc/os.conf: No such file or directory
Downgrade to version without LKG
could not find any snapshots to destroy; check snapshot names.
could not find any snapshots to destroy; check snapshot names.
could not find any snapshots to destroy; check snapshot names.
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install /compat/linux/usr/share/system/upgrade-rfs-hooks//01-DOWNGRADE Executed <<<<<<
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install Executing /compat/linux/usr/share/system/upgrade-rfs-hooks//02-UPDATE-ALT >>>>>>>>>>
No alternatives directory.
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install /compat/linux/usr/share/system/upgrade-rfs-hooks//02-UPDATE-ALT Executed <<<<<<
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install Executing /compat/linux/usr/share/system/upgrade-rfs-hooks//03-CONF >>>>>>>>>>
cp: /install/rootfs//boot/loader.conf.local: No such file or directory
This can be seen in the 'wlogd.log':
[2025-09-01 09:53:48.591] N/system_daemon †/system † † † † †(469/469) Package: upgrading Root to version: 0127 /tmp/Root_2508.10_0127_signed.pkg-V2508.10.0127_raw.pkg ...
[2025-09-01 09:55:14.414] N/system_daemon †/system † † † † †(469/469) Package: upgrading result - FAILED
[2025-09-01 09:55:14.425] A/WDAProc/WMS (0/0) wms: failed to install package(Root:2508.10.0127): †FAILED
[2025-09-01 09:55:14.556] N/system_daemon †/system † † † † †(469/469) thinpkgmgr info root get FAILED!
[2025-09-01 09:55:17.431] T/WDAProc/WMS (0/0) access sensitive data.
[2025-09-01 09:55:17.434] A/WDAProc/WMS (0/0) wms: upgrade: update failure (failed to install package.)
[2025-09-01 09:55:17.438] A/WDAProc/WMS (0/0) wms: required package (Root:2508.10.0127): Root:2508.10.0127 is not installed†
[2025-09-01 09:55:17.439] A/WDAProc/WMS (0/0) wms: upgrade details:
[2025-09-01 09:55:17.439] A/WDAProc/WMS (0/0) † † (failure) Root: 2508.10.0127
[2025-09-01 09:55:32.452] A/WDAProc/WMS (0/0) wms: upgrade: failed to update package:skip upgrade due to Root:2508.10.0127 is not installed
[2025-09-01 09:55:32.494] N/system_daemon †/Troubleshooting (469/469) Backup log stop
[2025-09-01 09:55:32.653] T/system_daemon †/system † † † † †(469/469) System Critical Mode: 1 -> 0. Tasks: 1
[2025-09-01 09:55:32.653] T/system_daemon †/system † † † † †(469/469) System Critical Mode: 0 -> 0. Tasks: 0
[2025-09-01 09:55:32.653] T/system_daemon †/system † † † † †(469/469) WARNING: System Critical Mode has been cleared. Tasks: -1
[2025-09-01 09:55:50.624] A/WDAProc/WMS (0/0) wms: received Pull System Log command.
[2025-09-01 09:55:50.625] T/WDAProc/WMS (0/0) access sensitive data.
I tried updating the BIOS to version 1.34 and delete the Citrix workspace App package, but this did not solve the issue.
Updating optiplex 3000 thin clients with 4GB RAM works without issue.
schurmb
1 Rookie
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8 Posts
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September 4th, 2025 05:08
tried rebooting, factory reset, firmware 9.6.1080, disbling secure boot, re-downloading upgrade firmware, same result. I can install Thinos 10 via USB however. Not really an option for thin clients in the field.
tpm.log:
[2025-09-03 07:24:27.1756877067] N/tpm tpm started
[2025-09-03 07:24:27.1756877067] E/tpm get_tpm_key: Unseal key at 0x810000FF is failed.
[2025-09-03 07:24:27.1756877067] N/tpm tpm shutdown
nda2conversion.log:
Backup folder: /etc/thinos/config_tar
DBKey:
Dir /etc/thinos/config_tar doesn't exist. Please ensure it exists before conversion
Creating backup directory
Backing up config db
Backing up certs
Ignoring the key folder
Backing up /etc/timezone
current timezone is Europe/Brussels
Backed up Europe/Brussels
Backing up reserved data
Backing up Smart Card config
Backing up Electron config
Decrypting the db before compression
ok
Deleting the encrypted db
Parse error near line 1: no such table: enet_auth
a .
a ./root
a ./convert.tartar: ./convert.tar: Can't add archive to itself
a ./etc
a ./home
a ./home/dell
a ./home/.config
a ./home/.config/wnos
a ./home/.config/importcert.flag
a ./home/.config/wnos/cacerts
a ./home/.config/wnos/cacerts/RCA - G2.cer
a ./home/.config/wnos/cacerts/gsrsaovsslca2018.cer
a ./home/.config/wnos/cacerts/Issuing CA - G2.cer
a ./home/dell/.cfg
a ./home/dell/.config
a ./home/dell/.config/pcscd
a ./home/dell/.config/Electron
a ./home/dell/.config/Electron/IndexedDB
a ./home/dell/.config/Electron/databases
a ./home/dell/.config/Electron/databases/Databases.db-journal
a ./home/dell/.config/Electron/databases/Databases.db
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/MANIFEST-000001
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOCK
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/CURRENT
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000079.log
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000082.ldb
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOG
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOG.old
a ./home/dell/.config/pcscd/Info.plist.ccid
a ./home/dell/.cfg/reserved
a ./home/dell/.cfg/reserved/.critical_cfg.db
a ./home/dell/.cfg/reserved/.critical_data.db
a ./etc/timezone
a ./root/.conf
a ./root/.conf/thinoscfg.db
DellThinOS Recovery entry does not exist. No backup for recovery on failure
in init_setup
Logfile: /var/log/nda2conversion.log
Error: Failed to execute newfs_msdos command
FAILED
FAILED
schurmb
1 Rookie
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8 Posts
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September 4th, 2025 06:10
seems it fails creating a boot partition?
Failed to execute newfs_msdos command