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September 2nd, 2025 17:07
Updating 5070 Thin client to ThinOS 10 fails
Updating our 5070 thin clients from ThinOS 9.5.3102 to ThinOS 10 2508 fails.
The hardware specs are supported: 4Gb RAM and 32 GB Storage.
This can be seen in the 'install-Root0_0127.log':
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install No preinst.sh
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install No PREINST
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install .
[2025-09-01 09:54:19.1756713259] N/pkgmgr/install Mon Sep †1 09:54:19 CEST 2025 Creating ROOTFS z/rfs/v0127
[2025-09-01 09:54:22.1756713262] N/pkgmgr/install Extracting package Files to rootfs
[2025-09-01 09:55:11.1756713311] N/pkgmgr/install Extract file finished
[2025-09-01 09:55:11.1756713311] N/pkgmgr/install Run DTOS post-install >>>>>>>>>>>>
in check_thinos_device
Host OS is Dell ThinOS.
Host OS is Dell ThinOS.
Disk size is 32G or more.
Partition structure supported
RAM size is 4G or more.
ISO installer directory found
ThinOS device is compatible, proceeding for conversion...
chown: root: illegal group name
Success
newfs_msdos: /dev/sdda0p2: Operation not permitted
newfs_msdos: /dev/sdda0p2: Operation not permitted
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install <<<<<<<< Run DTOS post-install finished
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install .
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install Executing /compat/linux/usr/share/system/upgrade-rfs-hooks//01-DOWNGRADE >>>>>>>>>>
No need to change pk file mode.
cat: /install/rootfs//etc/os.conf: No such file or directory
Downgrade to version without LKG
could not find any snapshots to destroy; check snapshot names.
could not find any snapshots to destroy; check snapshot names.
could not find any snapshots to destroy; check snapshot names.
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install /compat/linux/usr/share/system/upgrade-rfs-hooks//01-DOWNGRADE Executed <<<<<<
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install Executing /compat/linux/usr/share/system/upgrade-rfs-hooks//02-UPDATE-ALT >>>>>>>>>>
No alternatives directory.
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install /compat/linux/usr/share/system/upgrade-rfs-hooks//02-UPDATE-ALT Executed <<<<<<
[2025-09-01 09:55:14.1756713314] N/pkgmgr/install Executing /compat/linux/usr/share/system/upgrade-rfs-hooks//03-CONF >>>>>>>>>>
cp: /install/rootfs//boot/loader.conf.local: No such file or directory
This can be seen in the 'wlogd.log':
[2025-09-01 09:53:48.591] N/system_daemon †/system † † † † †(469/469) Package: upgrading Root to version: 0127 /tmp/Root_2508.10_0127_signed.pkg-V2508.10.0127_raw.pkg ...
[2025-09-01 09:55:14.414] N/system_daemon †/system † † † † †(469/469) Package: upgrading result - FAILED
[2025-09-01 09:55:14.425] A/WDAProc/WMS (0/0) wms: failed to install package(Root:2508.10.0127): †FAILED
[2025-09-01 09:55:14.556] N/system_daemon †/system † † † † †(469/469) thinpkgmgr info root get FAILED!
[2025-09-01 09:55:17.431] T/WDAProc/WMS (0/0) access sensitive data.
[2025-09-01 09:55:17.434] A/WDAProc/WMS (0/0) wms: upgrade: update failure (failed to install package.)
[2025-09-01 09:55:17.438] A/WDAProc/WMS (0/0) wms: required package (Root:2508.10.0127): Root:2508.10.0127 is not installed†
[2025-09-01 09:55:17.439] A/WDAProc/WMS (0/0) wms: upgrade details:
[2025-09-01 09:55:17.439] A/WDAProc/WMS (0/0) † † (failure) Root: 2508.10.0127
[2025-09-01 09:55:32.452] A/WDAProc/WMS (0/0) wms: upgrade: failed to update package:skip upgrade due to Root:2508.10.0127 is not installed
[2025-09-01 09:55:32.494] N/system_daemon †/Troubleshooting (469/469) Backup log stop
[2025-09-01 09:55:32.653] T/system_daemon †/system † † † † †(469/469) System Critical Mode: 1 -> 0. Tasks: 1
[2025-09-01 09:55:32.653] T/system_daemon †/system † † † † †(469/469) System Critical Mode: 0 -> 0. Tasks: 0
[2025-09-01 09:55:32.653] T/system_daemon †/system † † † † †(469/469) WARNING: System Critical Mode has been cleared. Tasks: -1
[2025-09-01 09:55:50.624] A/WDAProc/WMS (0/0) wms: received Pull System Log command.
[2025-09-01 09:55:50.625] T/WDAProc/WMS (0/0) access sensitive data.
I tried updating the BIOS to version 1.34 and delete the Citrix workspace App package, but this did not solve the issue.
Updating optiplex 3000 thin clients with 4GB RAM works without issue.
schurmb
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9 Posts
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September 4th, 2025 05:08
tried rebooting, factory reset, firmware 9.6.1080, disbling secure boot, re-downloading upgrade firmware, same result. I can install Thinos 10 via USB however. Not really an option for thin clients in the field.
tpm.log:
[2025-09-03 07:24:27.1756877067] N/tpm tpm started
[2025-09-03 07:24:27.1756877067] E/tpm get_tpm_key: Unseal key at 0x810000FF is failed.
[2025-09-03 07:24:27.1756877067] N/tpm tpm shutdown
nda2conversion.log:
Backup folder: /etc/thinos/config_tar
DBKey:
Dir /etc/thinos/config_tar doesn't exist. Please ensure it exists before conversion
Creating backup directory
Backing up config db
Backing up certs
Ignoring the key folder
Backing up /etc/timezone
current timezone is Europe/Brussels
Backed up Europe/Brussels
Backing up reserved data
Backing up Smart Card config
Backing up Electron config
Decrypting the db before compression
ok
Deleting the encrypted db
Parse error near line 1: no such table: enet_auth
a .
a ./root
a ./convert.tartar: ./convert.tar: Can't add archive to itself
a ./etc
a ./home
a ./home/dell
a ./home/.config
a ./home/.config/wnos
a ./home/.config/importcert.flag
a ./home/.config/wnos/cacerts
a ./home/.config/wnos/cacerts/RCA - G2.cer
a ./home/.config/wnos/cacerts/gsrsaovsslca2018.cer
a ./home/.config/wnos/cacerts/Issuing CA - G2.cer
a ./home/dell/.cfg
a ./home/dell/.config
a ./home/dell/.config/pcscd
a ./home/dell/.config/Electron
a ./home/dell/.config/Electron/IndexedDB
a ./home/dell/.config/Electron/databases
a ./home/dell/.config/Electron/databases/Databases.db-journal
a ./home/dell/.config/Electron/databases/Databases.db
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/MANIFEST-000001
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOCK
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/CURRENT
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000079.log
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000082.ldb
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOG
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOG.old
a ./home/dell/.config/pcscd/Info.plist.ccid
a ./home/dell/.cfg/reserved
a ./home/dell/.cfg/reserved/.critical_cfg.db
a ./home/dell/.cfg/reserved/.critical_data.db
a ./etc/timezone
a ./root/.conf
a ./root/.conf/thinoscfg.db
DellThinOS Recovery entry does not exist. No backup for recovery on failure
in init_setup
Logfile: /var/log/nda2conversion.log
Error: Failed to execute newfs_msdos command
FAILED
FAILED
schurmb
1 Rookie
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9 Posts
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September 4th, 2025 06:10
seems it fails creating a boot partition?
Failed to execute newfs_msdos command
Kalegorn
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2 Posts
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September 23rd, 2025 10:44
Hello,
I am also interested in whether there is a solution for this.
We have just under 900 thin clients with Windows IoT 2019 here and want to migrate from Windows to ThinOS in the near future. We have the Dell Wyse 5070 Extended model with 8GB RAM and 32GB SSD. So, theoretically, the requirements for migrating to ThinOS 10 are met.
We can successfully convert the thin client from Windows IoT to ThinOS 2306 and start an update to ThinOS 9 2502 with all the necessary packages. However, the migration to ThinOS 10 fails with the same behavior via the WMS server.
Installation with a USB stick can be carried out successfully.
A few test clients of the Optiplex 3000 type with 8GB RAM and 32GB SSD can be successfully migrated to ThinOS 10 via WMS in the same device group.
We tried all builds of ThinOS 10. Even the client with only ThinOS 9 and no other application packages fails. We wanted to test whether it was due to storage space.
I am curious to see if there is a way to solve this.
Prisme66
1 Rookie
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1 Message
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October 3rd, 2025 14:07
Hello,
Same here ! My wyse is 5070 with 4 Gb of RAM.
Whith de USB conversion it's work.
Thanks !
Kalegorn
1 Rookie
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2 Posts
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October 15th, 2025 07:00
Hi,
I would like to ask, if DELL is working on this issue. No feedback to this time from any Dell Community staff. It would be great, that this issue could be fixed.
Best regards
schurmb
1 Rookie
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9 Posts
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October 21st, 2025 09:31
Dell released a new Upgrade firmware for 9.x to ThinOS 10.
Root_2508.10_0161_signed.pkg
previous version was Root_2508.10_0127_signed.pkg
I tried the new firmware but it still fails to update 5070 TC.
I do see different info in the nda2conversion.log:
Backup folder: /etc/thinos/config_tar
DBKey:
Backing up config db
Backing up certs
Ignoring the key folder
Backing up /etc/timezone
current timezone is Europe/Brussels
Backed up Europe/Brussels
Backing up reserved data
Backing up Smart Card config
Backing up Electron config
Decrypting the db before compression
Runtime error near line 1: table desktop already exists
ok
Deleting the encrypted db
Parse error near line 1: no such table: enet_auth
a .
a ./convert.tartar: ./convert.tar: Can't add archive to itself
a ./root
a ./home
a ./etc
a ./etc/timezone
a ./home/dell
a ./home/.config
a ./home/.config/wnos
a ./home/.config/importcert.flag
a ./home/.config/wnos/cacerts
a ./home/.config/wnos/cacerts/EU Issuing CA - G2.cer
a ./home/.config/wnos/cacerts/gsrsaovsslca2018.cer
a ./home/.config/wnos/cacerts/RCA - G2.cer
a ./home/dell/.cfg
a ./home/dell/.config
a ./home/dell/.config/Electron
a ./home/dell/.config/pcscd
a ./home/dell/.config/pcscd/Info.plist.ccid
a ./home/dell/.config/Electron/databases
a ./home/dell/.config/Electron/IndexedDB
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.blob
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.blob/1
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.blob/1/00
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOG.old
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000081.log
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/CURRENT
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/MANIFEST-000001
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOG
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/LOCK
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000083.ldb
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000076.log
a ./home/dell/.config/Electron/IndexedDB/file__0.indexeddb.leveldb/000079.ldb
a ./home/dell/.config/Electron/databases/Databases.db-journal
a ./home/dell/.config/Electron/databases/Databases.db
a ./home/dell/.cfg/reserved
a ./home/dell/.cfg/reserved/.critical_cfg.db
a ./home/dell/.cfg/reserved/.critical_data.db
a ./root/.conf
a ./root/.conf/thinoscfg.db
Recoverypart is encrypted with geli...
Required: Install ThinOS9 50126 private build to unlock the recovery partition...
FAILED
FAILED
Recovery partition needs to be unlocked with private build?