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December 8th, 2025 19:10

ThinOS10 2511 issue with Display settings not holding

With ThinOS10 2511 being released along with Citrix and Zoom universal Plug, we upgraded our Optiplex 3000 but found that the display settings are not holding. Wondering if anyone has seen this issue.

dual monitors keeps reseting on boot as Display 1 (left) Display 2 (Right)
If you try to reverse it and save it, the reboot sets it back to above.

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937 Posts

December 11th, 2025 20:40

I am not able to reproduce this. 

Please open a support case so engineering can get some logs.

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December 12th, 2025 02:00

@DELL-Scott H​ Thanks. Support case has already been opened and have tried a couple of policy changes but still no luck. We have a number of Optiplex 3000 with this issue

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December 16th, 2025 14:43

We have the exact same issue with all our ThinOS10 Optiplex 3000's since upgrading to 2511.

Roll back to 2508 and there is no issue.

We have raised a support case, no resolution so far.

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January 13th, 2026 13:25

I'm having the same problem with my Optiplex 3000. Since updating to version 2511, the display settings have been resetting every time I restart.

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January 13th, 2026 13:28

Worked with Dell on a new Firmware/thinOS which I was told is supposed to be released this week tha resolves the monitor issue. 

Quick fix to the monitor screens is swap the cables for time being

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January 13th, 2026 14:44

@edv_mhl​ We have tested a democode which resolves the issue. Hopefully released in the coming weeks.

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January 21st, 2026 07:22

There's a new firmware available now, 2511_10.0380. There's no mentioning that this problem is solved in this release. Anyone knows if this is supposed to fix the issue or if there will come a new release later? 

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January 21st, 2026 08:33

@B3arPaw​ Yes new firmware 2511_10.0.0380 resolves the issue, we have installed it on a few devices. Release notes https://www.dell.com/support/manuals/en-in/optiplex-3000-thin-client/thinos_10.x_rn/fixed-issues?guid=guid-93d3a717-c298-4305-84ed-05b4dbd52ac4&lang=en-us

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January 21st, 2026 08:58

Thanks, tested with success here as well. I didn't check the correct releasenotes :P

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937 Posts

January 21st, 2026 13:43

Yes, the following fix was included in this build and referenced in the RN

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