OptiPlex 3000 Thin Clients ThinOS 10 HP Printer USB Redirection WinUSB Driver Error

I’m trying to determine whether others are seeing the same behavior with Dell ThinOS 10 HP Printer USB redirection and Omnissa Horizon.

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Environment

• ThinOS: 2511

• WMS: 5.3 On Prem Pro

• Omnissa Horizon Client

• Protocol: Blast & PCoIP

• VDI OS: Windows 11

• USB redirection: Enabled in WMS

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Affected Devices

HP LaserJet printers with composite USB interfaces, including:

• HP LaserJet 400 M401

• HP LaserJet M402

• HP LaserJet Pro 4001

• HP LaserJet M404

Affected interfaces are non-print functions (e.g. MI_00, MI_01, MI_03, MI_04) that are expected to bind to WinUSB.

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Issue Description

When these printers are redirected from ThinOS → Horizon → VM:

• The printer device appears in the VM

• The HP print driver loads correctly

• WinUSB does NOT auto-bind to the Universal Serial Bus devices interface

• The device is missing the compatible ID:

  USB\MS_COMP_WINUSB

• As a result, Windows reports “driver not available” for the USB interface

However:

• The same printers, when connected to the same virtual machine sessions on:

  • Dell Zero Clients, or

  • Physical Windows PCs
    DO enumerate USB\MS_COMP_WINUSB and auto-bind WinUSB correctly.

Notes:

• Manually forcing WinUSB in Device Manager works immediately

• I believe a possibility is that Microsoft OS Descriptors are not being forwarded by ThinOS USB redirection.

• This behavior is consistent and reproducible.

• Zero Clients with the same virtual machine sessions work correctly, so this appears ThinOS-specific.

In environments with many persistent or non-persistent desktops:

• Manual WinUSB binding is not scalable

• The issue reappears after image refreshes

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Questions for the Community

• Is anyone else seeing missing USB\MS_COMP_WINUSB when redirecting composite USB devices from ThinOS, resulting in a driver error?

• Has anyone found a ThinOS or WMS setting that can solve this?

• Any success cases with HP Printers+ ThinOS + USB Redirection?