Unsolved
3 Posts
0
709
June 17th, 2021 11:00
Jabra Xpress Integration (ThinOS 9.1.x)
Hello together
With ThinOS 9.1 the Jabra Xpress Packet was released by Dell. We have been trying to get this to work for a few weeks now. Unfortunately without success so far. Neither the Jabra Direct Update (JDU) nor the Audio Device Dashboard (ADD). We have created the configuration file and also loaded it into the WMS.
Does anyone have an idea what this could be?
Following is an excerpt of the log file: \tmp\jdu_log\addInfoReader.log
[2021-06-16 07:52:31.072994] Starting addInfoReader v.7.2.0 Mar 9 2020 11:57:23
[2021-06-16 07:52:31.076298] DeviceList: devices found:
[2021-06-16 07:52:31.076513] DeviceList: /dev/usb/hiddev1
[2021-06-16 07:52:31.352614] GnpDevice[hidraw1]: GNP report ID is 5, size is 33
[2021-06-16 07:52:31.352968] GnpDevice[hidraw1]: opened /dev/hidraw1, fd=15
[2021-06-16 07:52:31.353344] GnpEndpoint[hidraw1]: I/O thread started..
[2021-06-16 07:52:31.354271] GnpEndpoint[hidraw1]: Default destination address is unknown, attempt probe..
[2021-06-16 07:52:31.354443] GnpEndpoint[hidraw1]: probe 8
[2021-06-16 07:52:31.354620] GnpEndpoint[hidraw1]: probe: --> 08 00 00 46 02 02
[2021-06-16 07:52:31.355425] GnpEndpoint[hidraw1]: probe: <-- 00 00 00 05 00
[2021-06-16 07:52:31.355592] GnpEndpoint[hidraw1]: probe: queue event
[2021-06-16 07:52:31.356118] GnpEndpoint[hidraw1]: probe: <-- 00 08 00 c6 fe f5
[2021-06-16 07:52:31.356279] GnpEndpoint[hidraw1]: probe 1
[2021-06-16 07:52:31.356381] GnpEndpoint[hidraw1]: probe: --> 01 00 01 46 02 02
[2021-06-16 07:52:31.358118] GnpEndpoint[hidraw1]: probe: <-- 00 01 01 c9 02 02 02 00 1a
[2021-06-16 07:52:31.358280] GnpEndpoint[hidraw1]: probe: default destination address: 1
[2021-06-16 07:52:31.358583] GnpEndpoint[hidraw1]: --> 01 00 02 46 02 02
[2021-06-16 07:52:31.360142] GnpEndpoint[hidraw1]: <-- 00 01 02 c9 02 02 02 00 1a
[2021-06-16 07:52:31.360379] GnpEndpoint[hidraw1]: --> 01 00 03 46 02 01
[2021-06-16 07:52:31.362106] GnpEndpoint[hidraw1]: <-- 00 01 03 d1 02 01 0a 30 33 33 44 41 41 36 35 41 38
[2021-06-16 07:52:31.362304] GnpEndpoint[hidraw1]: --> 01 00 04 46 02 03
[2021-06-16 07:52:31.364159] GnpEndpoint[hidraw1]: <-- 00 01 04 cc 02 03 05 33 2e 34 2e 31
[2021-06-16 07:52:31.364384] GnpEndpoint[hidraw1]: --> 01 00 05 46 13 1d
[2021-06-16 07:52:31.366155] GnpEndpoint[hidraw1]: <-- 00 01 05 da 13 1d 39 35 35 39 2d 35 35 33 2d 31 31 31 00 00 00 00 00 00 00 00
[2021-06-16 07:52:31.366387] GnpEndpoint[hidraw1]: --> 01 00 06 46 13 5b
[2021-06-16 07:52:31.368134] GnpEndpoint[hidraw1]: <-- 00 01 06 d6 13 5b 0f 4a 61 62 72 61 20 45 6e 67 61 67 65 20 36 35
[2021-06-16 07:52:31.369963] GnpEndpoint[hidraw1]: QUIT!
The following USB devices are attached and recognized:
| Port | PID | VendorId | Description | Controller | Composite |
| 0 | 0003 | 1d6b | XHCI root HUB | XHCI(3.00) | false |
| 1 | 111a | 0b0e | Jabra Engage 65 | Jabra(2.00) | true |
| 2 | 2113 | 413c | Dell KB216 Wired Keyboard | Dell(2.00) | true |
| 3 | 608d | 17ef | Lenovo USB Optical Mouse | Lenovo(2.00) | true |
RIZ AG
3 Posts
0
January 19th, 2022 06:00
Hi, Did you ever find a Solution for this? We have the same issue.
g-mos
3 Posts
0
January 19th, 2022 12:00
Unfortunately no. Even the latest Jabra package (v 8.5.1) did not bring any improvement. I have now made another attempt and try again with Dell support and Dell developers. It seems to work in their test lab.
Maybe it is a regional problem (Switzerland / German)?
g-mos
3 Posts
0
January 19th, 2022 23:00
Correction: We have been in contact with Jabra support and the Jabra developers.