Unsolved
4 Posts
0
712
August 2nd, 2021 07:00
Intermittent App Launch Failure
WMS 3.1 559
ThinOS 8.6_710
We have 800 Wyse 3040 devices in use, spread over a four county area, and are having intermittent issues where the user's VDI sessions do not launch on log in. Instead, the device stops at the Wyse Desktop with only the Default RDP icon displayed. We are using Caradigm for Third Party Authentication and are in the middle of changing over to Imprivata. We see this issue with either Authentication provider. When the users see the issue, they are able to badge out and badge back in and their session will launch without issue. I have opened several tickets with Tech Support since late last year trying to find a solution. In each case, the Technician wants me to enable logging and capture the issue in a log file. However, when we enable logging and connect a USB flash drive to the device, the issue never appears again and we are unable to capture it. I have users who would see the problem multiple times a day up until March of this year when I enabled logging and they have been unable to reproduce the issue. Because of this, Tech Support will not continue troubleshooting and the tickets get closed.
Any help with this would be greatly appreciated.
Kumar_777
18 Posts
0
September 3rd, 2021 03:00
Hi Bill,
Never seen issues with RDP launching and Engineering cannot check if there is no log. Make sure the FAT clients are fine.
ThinOS 8.6_X MR releases are stopped and no more bug fixes.. Please start testing the ThinOS 9.1 and submit tickets for any assistance or configuration issues.
Regards,
Kumar P
Bill - TMH
4 Posts
0
December 14th, 2022 13:00
Kumar,
There are significant disparities of functionality between 8.6 and 9.x that prevent us from replicating our workflows after upgrade. I am working with engineering to resolve them however, for now we are going to be on 8.6.
We don't have issues with RDP launching. The problem is with VDI desktops not auto-launching. Instead, the users are presented with the device desktop that only displays the "RDP" icon.