Unsolved
2 Posts
1
674
February 24th, 2022 18:00
How to re-add a WTOS 9 device to WMS after deleting it?
I bought some new 3040 devices and didn't realize they were 9.x. All our other ones are 8.x. Before I realized what was going on (I hadn't set up the 9.x settings in the groups and I wasn't getting expected behavior), I deleted one terminal from the WMS. Now I've got all the settings set up, but I can't get that one terminal I deleted to re-add. How do I tell WMS to let this terminal re-add?
Thank you!
Bob
No Events found!
DELL-Scott H
Moderator
•
879 Posts
0
March 4th, 2022 13:00
When you try to register it do you get an error?
Login to WMS
Devices
Choose the "Unmanaged Group"
Change the filter to "Unregistered"
If you see your device, delete it and re-register it.
BobR22
2 Posts
0
March 4th, 2022 17:00
Hi, thanks for your reply. The problem is the device never shows up again, in any of the categories (Unregistered, pre-registerd, registered, etc.) It seems like WMS is excluding it from showing up because I deleted it. Maybe it's some other reason, but that's what I thought.
Any ideas?
Thank you,
Bob
usererror000
1 Message
0
June 13th, 2023 08:00
same issue, whats the resolution
WiseNotWyse
1 Message
0
August 13th, 2023 02:36
Do Dell support people ever check out this forum?