Unsolved
3 Posts
0
578
July 5th, 2022 09:00
Bug found after upgrading to ThinOS 9.3.1129 / Citrix v22.3.0.24.6
Hello all,
I have recently upgraded from ThinOS 9.1.2 and Citrix 21.6 to ThinOS 9.3.1129 / Citrix v22.3.0.24.6 in my test environment. I have Wyse policy that automatically detects if the Citrix app has been closed and automatically relaunches to app after a configured 30 seconds. As well if the session gets logged off the device automatically reboots after 5 seconds. This policy no longer works after upgrading ThinOS 9.3.1129 / Citrix v22.3.0.24.6, I've tried wiping the device and starting over and the bug exists 100% of the time. If I take the same device and put ThinOS 9.1.2 and Citrix 21.6 back on it, the policy works as designed again. I've tried installing older versions of Citrix but they will not install and it seems Citrix v22.3.0.24.6 is the only version that will install with ThinOS 9.3.1129.
DELL-Scott H
Moderator
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879 Posts
0
July 6th, 2022 05:00
Please open a case and work with support to provide feedback to engineering.
DELL-Scott H
Moderator
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879 Posts
0
July 6th, 2022 07:00
What do you have set for "Inactive Timeout"?
WEP775
3 Posts
0
July 6th, 2022 08:00
WEP775
3 Posts
1
July 6th, 2022 08:00
Thanks, I have a case open with them and their engineers are looking into it. Signs are pointing to a bug with Citrix Workspace App v22.3.0.
They have had me test a few different ThinOS and Citrix package combinations and so far I've landed on ThinOS 9.1.6108 with Citrix v21.12.0.18.3. The Wyse policy works as designed with this combination.
rnailor1225
1 Rookie
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25 Posts
0
July 7th, 2022 17:00
I am experiencing this issue also. I've had a support ticket open for over 3 weeks and have so for gotten nowhere. It sounds like you at least got support to acknowledge there is an issue. I haven't even gotten that yet. Growing more and more frustrated with the bugs and odd issues introduced with each ThinOS and WMS release.