3040 Connection Issues with Citrix VDA 7 2003

We are seeing the same issue in our environment with Wyse 3020s. Hopefully there's an easy solution to this.

Have either of you opened support cases on this?

I had not, but I just did.

An update. I spoke with Dell Technical Support today.  The short version of the answer was that ThinOS 9 should resolve the problem, once it is available for 3040 with PCoIP.  (No current ETA)

They are not considering 8.6 compatible with VDA 7 2003.

Which doesn't help with our older systems that were showing the same issue.

So I guess it's sticking with the earlier version of Citrix for the moment.  The guy that helps me support our server has been pushing me to look at the NoTouch thin client systems, so they may get their opportunity for some testing now...

I was able to upgrade my 2016 Server to VDA 2003 both at the Delivery Controller and VDA level, and able to connect using a 3040 with 8.6_303.  I was connecting by Netscaler and was able to keep a stable connection. 

While 9.0 has been released for non-pcoip devices, and 9.1 will support those PCOIP devices, 8.6 will continue to get updates in this period.  I have not seen any information stating that VDA 2003 is considered unsupported on 8.6 and I don't expect to see any.  

Lets try and get to the bottom of why your device isn't connecting. 

I tested Win10, 2019 and 2016 with 8.6_303 and 2003 VDA.  I was successful in all of my tests.

Got some time to get a "clean install" test image running.  Win 10 1909 with the 2003 VDA, and unfortunately it is giving the same graphics behavior.  Not sure what else could be different with our environment between your test environment, but unfortunately it appears we will be stuck on the earlier VDA for now.

That is odd.

I have yet to see any other reports of this.  I will keep my eyes open. 

I have the same issue here.   Upgrading to ThinOS 9.0 solves the graphics issue, but with hundreds of terminals across multiple sites, that is a major endeavour.   It also brings it's own issues in that our 8.6 terminals are managed by ini file which allows them to talk to two different Citrix environments, which is not possible in ThinOS 9.0.

This is, to say the least, a pretty poor show.   If multiple customers are reporting this then why is it not labelled in big red letters in a knowledgebase article?   Worse, if you use the Citrix 'user personalization layer' feature available since VDA 1912, then once a user has logged in to a machine with the 2003 VDA installed, you then can't roll it back as the UPL won't load.   Full user profile resets all round is the only way to get users to log in.

I have been able to reproduce this in my lab. For those that are able to reproduce it, I urge you to please open a support ticket.

I will work to try and get feedback on why/if this will not get addressed in the 8.6 firmware updates while 9.x is still under development.  I will share what I am able to.

#Iwork4Dell

I was wondering if there have been any updates on this from the Dell side?   I raised a ticket with Citrix but unfortunately they are saying it's a ThinOS issue and they won't be dealing with it, except in conjunction with Dell.

I also asked whether it might be related to the version of the Citrix client that is embedded in ThinOS 8.6, as when you upgrade to ThinOS9.0 you also get the 1912 version of Workspace, but again they will only look at that if Dell brings the issue to them.

I can confirm that engineering has been able to reproduce it and is looking at a timeline for a fix.  If you are having this specific issue I encourage you to open a support ticket so you can get access to code for testing when it is available. 

Please try adjusting your citrix policies as noted below to address this under 8.6.  As mentioned earlier, ThinOS 9 does not experience this.

Need to enable the below policies

Legacy graphics mode
Enable video codec for compression set to “full screen”

I was able to resolve the issue by adjusting the policies.

I'm still working from home at the moment and my terminal here is now on ThinOS 9.0.2081.   So when I get into the office I will indeed try those Citrix policy setings out - thank you.

I note there was another 8.6 release last week too (8.6.412), it would be interesting to see if that makes any difference although there isn't anything in the release notes about it.

I'll update on here once tested.   Thanks again.

In my testing the 8.6_412 does not address this, the policy updates addressed it.  The work around is going to be added to the release notes.  It is unlikely to be addressed in a code fix in the 8.6 branch as it is fixed in 9.x.