3 Posts
0
1760
November 11th, 2019 13:00
3010 Tx0s are getting Trap Data Abort errors--please insert a USB stick
After updating our 3010 Tx0s to 8.6_027, a couple of people received the Trap: Data abort error...with a bunch of code...and then at the bottom it says insert a USB stick. We have to push the power button to turn it off and restart the device. Any ideas on what causes this/how to resolve this? Thanks.
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DELL-Scott H
Moderator
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879 Posts
0
November 14th, 2019 05:00
When you insert the USB drive a crash dump file will be copied to it. Open a support ticket and provide support with the file for engineering analysis.
JB623
2 Posts
0
November 18th, 2019 10:00
Are there any other devices plugged in other than the monitor, keyboard and mouse?
WJCB-DBR
3 Posts
0
November 18th, 2019 15:00
The reply went to the wrong post--the answer is no. Nothing else plugged in besides monitor, keyboard and mouse. I think the other reply is the answer--I'm supposed to stick a USB drive in so it can download info to help solve the problem--hopefully! Thank you for responding, though.
WJCB-DBR
3 Posts
0
November 18th, 2019 15:00
No.
JB623
2 Posts
1
November 18th, 2019 16:00
Been there before, Dell normally would suggest to update to the latest firmware. There is a new release for the T10 modeled thin clients. It's 8.6_028