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July 22nd, 2019 11:00

unable to print to usb printer when device is home (not at office)

Device TypeThin Client (Wyse 3040 thin client)OS VersionWyse ThinOS PCoIP (8.5_020)

We have a user who has 2 Wyse 3040 units, 1 at home and 1 at the office.

She cannot print to her printer at home (connected by USB)

She can take that same printer to the office and print (connected by USB)

Is there a setting or policy somewhere that saws print to local usb printer unless it is not in the office and if so block printing?

I just don't know where to look on device or wyse management suite

 

Thanks

3 Posts

August 5th, 2019 12:00

Hi, I would check your NetScaler and Citrix access policies for things like that would reside there. thx Pete

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6 Posts

August 6th, 2019 06:00

she is connecting directly through horizon view manager and connecting to her desktop, I wouldn't think netscaler or citrix policies would apply here

 

we use UEM but I cant find anything

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