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7709

July 29th, 2015 23:00

Unable to connect to pocket cloud when using WiFi

Unable to connect to pocket cloud when using WiFi

I have pocket cloud for my Ipad and on my Windows 7 computer using a VNC connection. I can connect to my desktop using a 3g connection but cannot connect using WiFi. Can anyone assist please?

Thank you.

200 Posts

July 29th, 2015 23:00

Are you using the Auto Discovery feature? Or are you manually entering the Windows 7 IP address?

 



Wyse PocketCloud Team

2 Posts

August 1st, 2015 21:00

I am using the auto discovery feature. I get and error, "unable to connect"

145 Posts

August 6th, 2015 21:00

Can you try below steps to troubleshoot the issue.

1. Can you signout from iPad and retry the connection again.
2. Can you restart the VNC server and PocketCloud windows companion in the respective ord

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