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August 3rd, 2015 07:00
PocketCloud Pro not showing Premium Subscription?
PocketCloud Pro not showing Premium Subscription?
Hi I made an in app purchase of a 12 month premium subscription via the PocketCloud Explore iOS application. This App, PocketCloud Web and the new PocketCloud Companion on windows all recognise my accounts Premium status. However, PocketCloud Pro on iOS states no active subscription shuting down the app and restarting as well as logging out and back in do not seem to fix this. Is this a bug or is there some magic required to sync the app with the subscription state on your severs?
Thanks in advance.
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Tumsk
2 Posts
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August 3rd, 2015 07:00
So I seem to have found a solution, although it shouldn't have been necessary. I had to delete the application and data from the iOS device and then reinstall from the App Store and setup from scratch. It then picked up the subscription status.
Hope this helps anyone else stuck with this issue.
Josh-2015
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August 10th, 2015 04:00
Our apologies for the inconvenience. Glad you were able to get it resolved.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com