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July 30th, 2015 01:00
Pocketcloud double tap issue
Pocketcloud double tap issue
Hi there. First time posting on forums because I have exhausted all my options. I am running pocket cloud to connect a point of sale software. It all works fine except for one issue. When double tapping on a button too fast, it registers 4 times the same key instead of twice. For example if I try typing in a login number of '11'. It puts in'1111'. This only happens if the same key is pressed twice in a row. If I press '12' it puts in '12'. Is there a fix for this? Thank you
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Josh-2015
1.3K Posts
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August 4th, 2015 08:00
What version of PocketCloud are you using? What device are you using this on (iPad, iPhone, etc) and what version of iOS is installed? What type of computer are you connecting to and what OS is it using (Windows XP home, Windows 7 Ultimate, etc)
Are you seeing this behavior in other applications or just the point of sale application you are using?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Danniboy-2015
4 Posts
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August 7th, 2015 08:00
Hi Josh, Thank you for your reply.
I am using Pocketcloud v 2.2.134 on the iPad2 running iOS 5.1.
The computer I am connecting to is running Windows XP Professional. The double tap issue happens for any software I try running. If I just open up Notepad, it will create the same issue.
Thanks
dhanna-2015
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August 7th, 2015 09:00
Same issue here. We are using PocketCloud in a similar way. When you log in using an onscreen keypad (the onscreen keypad is part of the program), pressing the number twice results in 4 clicks. You have to punch in very slowly to get around this, which becomes very cumbersome when you have to do this all the time.
My thinking is that the wyse developers made this as a way to make the double click more precise. It works great while working in windows, but for some programs it can cause issues. Any way to turn it off?
Thanks.
By the way, love the app. Keep up the work.
Josh-2015
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August 7th, 2015 09:00
Are you guys using manual or auto discovered connections? If you are using the companion, what version is it? Are you connecting with VNC or RDP?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Danniboy-2015
4 Posts
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August 7th, 2015 09:00
I am using a manual connection, added in the IP address for the machine I'm connecting to using RDP.
Josh-2015
1.3K Posts
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August 11th, 2015 05:00
I have not been able to reproduce the issue with a manual connection to my XP Pro machine and my iPad2 (5.1). I am curious if the application you are using with the onscreen keyboard is somehow causing a problem. Is there any way I could get the name of the application to try and reproduce it in house?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Danniboy-2015
4 Posts
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August 12th, 2015 03:00
Its not really an onscreen keyboard that is the issue. I basically log into my Windows XP machine (which I've created a second username for the iPad). When I connect to that machine on Pocket Cloud, I get into the Windows desktop and from there anything I click twice will result in 4 clicks. I will try get a video recorded.
bschneider-2015
1 Message
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August 13th, 2015 03:00
I would also like to chime in here and state that we are also having the same double tap issue. We are on 2.2.231 and are connecting to a Windows 2008 R2 server. The application we are using on the server is designed for a touch screen, such as the ELO touchscreen monitors. So like DHANNA above, our application has a built in onscreen keyboard that we must use. So when we type in a last name of "miller", it types out "millller" or if type in "1992" it will put in "199992". Any chance we can get this fixed?
Josh-2015
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August 13th, 2015 03:00
That would be helpful for us to help diagnose the issue.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
plawless-2015
2 Posts
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August 13th, 2015 03:00
Any movement on this as I am also getting the same problem on version 2.2.237, not an application issue - RDP to Win 2008 R2 Server get issue at login or in application.
Josh-2015
1.3K Posts
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August 13th, 2015 03:00
No updates yet. My apologies.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 13th, 2015 03:00
Thanks for the additional information guys. We are aware of the issue and I was able to reproduce similar behavior by using the calculator. I have made our engineering team aware of the problem and hopefully in one of the next releases we can get a fix in for it!
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com