Unsolved
This post is more than 5 years old
2 Posts
1
8848
July 29th, 2015 00:00
pocketcloud crashing on ipad
pocketcloud crashing on ipad
Hi,
i just installed pocketcloud pro 2.1.235 on my ipad, first generation, running iOS 5b4.
i have ignored all autodiscovery options and manually added ONE view connection with basic credentials.
Now when i try to do ANYTHING on the pocketcloud, like changing Keyboard Layout or Domain for the connection, itll crash for me.
depending on what i do exactly, the Crashs will look like this:
ncident Identifier: CED82BDC-9022-45DF-B700-2216DE906473
CrashReporter Key: 25059e298de5046cfda68aec548b5982610fbf7b
Hardware Model: iPad1,1
Process: WysePocketCloud [4598]
Path: /var/mobile/Applications/1C233F2E-6A0F-4AB1-95B3-149EB2259172/WysePocketCloud.app/WysePocketCloud
Identifier: WysePocketCloud
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2011-08-02 13:51:13.463 +0200
OS Version: iPhone OS 5.0 (9A5274d)
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x00000000, 0x00000000
Crashed Thread: 0
Last Exception Backtrace:
(0x33b40637 0x35ca51b1 0x33b43a8b 0x33b427b9 0x33ac2370 0x37b8a97f 0x37b6687b 0x5cc10 0x37b665c9 0x37bc98fb 0x36d4dd4f 0x33b0ff3f 0x33b0fba5 0x33b0e553 0x33aaff79 0x33aafe41 0x33fc9125 0x37b0c479 0x25b4 0x2444)
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x00012cc0 __pthread_kill + 8
1 libsystem_c.dylib 0x0003a2a0 pthread_kill + 48
2 libsystem_c.dylib 0x0002fbb0 abort + 88
3 libc++abi.dylib 0x00006f64 abort_message + 40
4 libc++abi.dylib 0x0000434a _ZL17default_terminatev + 18
5 libobjc.A.dylib 0x000092a8 _objc_terminate + 140
6 libc++abi.dylib 0x000043c2 _ZL19safe_handler_callerPFvvE + 70
7 libc++abi.dylib 0x0000444e std::terminate() + 14
8 libc++abi.dylib 0x00005822 __cxa_rethrow + 82
9 libobjc.A.dylib 0x000091fa objc_exception_rethrow + 6
10 CoreFoundation 0x00023fda CFRunLoopRunSpecific + 398
11 CoreFoundation 0x00023e3a CFRunLoopRunInMode + 98
12 GraphicsServices 0x0000411e GSEventRunModal + 150
13 UIKit 0x00002472 UIApplicationMain + 1074
14 WysePocketCloud 0x000025ac 0x1000 + 5548
15 WysePocketCloud 0x0000243c 0x1000 + 5180
Thread 0 crashed with ARM Thread State:
r0: 0x00000000 r1: 0x00000000 r2: 0x00000001 r3: 0x00000000
r4: 0x00000006 r5: 0x3f1d1cf8 r6: 0x00000002 r7: 0x2fdffa48
r8: 0x00000000 r9: 0x31ff4a4a r10: 0x00000000 r11: 0x0563e3a0
ip: 0x00000148 sp: 0x2fdffa3c lr: 0x335e52a7 pc: 0x310d8cc0
cpsr: 0x00010010
Binary Images:
0x1000 - 0x436fff +WysePocketCloud armv7 <030be4a9f33133b1b91a6e865540c015> /var/mobile/Applications/1C233F2E-6A0F-4AB1-95B3-149EB2259172/WysePocketCloud.app/WysePocketCloud
or
Incident Identifier: 98A5E1E6-418D-4FD9-B18E-919FB75DB8DB
CrashReporter Key: 25059e298de5046cfda68aec548b5982610fbf7b
Hardware Model: iPad1,1
Process: WysePocketCloud [4603]
Path: /var/mobile/Applications/1C233F2E-6A0F-4AB1-95B3-149EB2259172/WysePocketCloud.app/WysePocketCloud
Identifier: WysePocketCloud
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2011-08-02 13:52:17.179 +0200
OS Version: iPhone OS 5.0 (9A5274d)
Report Version: 104
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xb0000008
Crashed Thread: 0
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libobjc.A.dylib 0x00003fb0 objc_msgSend + 16
1 CoreFoundation 0x00029da0 -[NSArray containsObject:] + 164
2 UIKit 0x000806fc -[UITableView(UITableViewInternal) _deselectRowAtIndexPath:animated:notifyDelegate:] + 44
3 UIKit 0x000806c4 -[UITableView deselectRowAtIndexPath:animated:] + 24
4 WysePocketCloud 0x0005cb64 0x1000 + 375652
5 Foundation 0x00091d48 __NSFireDelayedPerform + 408
6 CoreFoundation 0x00083f38 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUN CTION__ + 8
7 CoreFoundation 0x00083b9e __CFRunLoopDoTimer + 358
8 CoreFoundation 0x0008254c __CFRunLoopRun + 1200
9 CoreFoundation 0x00023f72 CFRunLoopRunSpecific + 294
10 CoreFoundation 0x00023e3a CFRunLoopRunInMode + 98
11 GraphicsServices 0x0000411e GSEventRunModal + 150
12 UIKit 0x00002472 UIApplicationMain + 1074
13 WysePocketCloud 0x000025ac 0x1000 + 5548
14 WysePocketCloud 0x0000243c 0x1000 + 5180
Thread 0 crashed with ARM Thread State:
r0: 0x00703f60 r1: 0x30be44c9 r2: 0x007029d0 r3: 0x00000003
r4: 0xb0000000 r5: 0x007f1550 r6: 0x00000001 r7: 0x2fdfedf4
r8: 0x00000001 r9: 0x0c2f9132 r10: 0x00000000 r11: 0x00000003
ip: 0x3f24b810 sp: 0x2fdfed6c lr: 0x33ab5da7 pc: 0x35c9ffb0
cpsr: 0x00000030
Binary Images:
0x1000 - 0x436fff +WysePocketCloud armv7 <030be4a9f33133b1b91a6e865540c015> /var/mobile/Applications/1C233F2E-6A0F-4AB1-95B3-149EB2259172/WysePocketCloud.app/WysePocketCloud
Suchitha
925 Posts
0
July 29th, 2015 00:00
Hi rglocckner, Are you able to remember the actions before crash?
can you share it so that we can reproduce it.
Some information on your remote desktop as well.
Thank you!
Wyse PocketCloud Team
rgloeckner
2 Posts
0
July 29th, 2015 00:00
Hi,
can you share it so that we can reproduce it.
I was bored yesterday night, so i installed it on my iphone (5b4, too) aswell.
ipad: Skip all registration (googlemail), add one view connection with username, view server and Nickname. save, edit egain, change Keyboard Layout, crash.
iphone: register with googlemail account, add view account manually, add username, view server and Nickname. save connection, edit again, change Keyboard Layout, crash.
But it not only Crashs on kbd Layout changing, but also when adding the Domain (it discovers the domain and displays it. select, crash.)
Thank you!
It is a View 4.6 Environment.
Please note, in case you need that really, that i'm willig to share sensitive stuff (internal servernames ARE sensitive information to me) with WYSE Staff for the sole purpose of debugging the issue - that i am not willing to post that information to a public forum.
Thanks!
rgloeckner
PS: please excuse typing errors, the german spellchecker of my browser doesnt seem to like english :-)
Suchitha
925 Posts
0
July 31st, 2015 22:00
Hi B.K, I have shared the information . Thank you!
Wyse PocketCloud Team
B.k.-2015
1 Message
0
July 31st, 2015 22:00
Hi,
I'm also running iOS5b4 on an iPad 2. (pocket cloud pro)
I also get crashes when changing keyboard layouts, and when I click on settings or help on the main screen.
My desktop client is windows 7 ultimate and I'm using RDP.