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July 29th, 2015 04:00
Invalid credentials on my osx 10.6 on multiple accounts. Cannot Remote Desktop in.
Invalid credentials on my osx 10.6 on multiple accounts. Cannot Remote Desktop in.
I cannot for the life of me remote desktop from my phone to my macbook. This is pocketcloud free. I have the app on my iPhone 5s running iOS 7 and my home laptop is auto detected and navigable through the web interface.
I click on my home laptop and enter my username and password in the appropriate fields and I get the message "Your logon credentials are invalid. Please correct and try again." I have attempted the following to troubleshoot this problem:
Verified the username and password by logging directly into the laptop
Changed the username to have no spaces - it contains no other special characters, neither does the password.
Changed my laptop user account password, then logged off and logged back in with my new password.
Verified that remote access is on and set for all users of my laptop.
Created a new test account and logged in to my laptop. Then logged off. Attempted to log into THAT user account from my iPhone.
Removed the app from my iPhone, then reinstalled.
Removed Pocket Cloud from my laptop, then reinstalled.
Attempted Remote Desktop from a second iPhone 5s running iOS 7
For all of these tests, Pocket Cloud remote desktop has consistently refused to connect to my laptop from my iphone with this same error. I do not know what else to try.
RomanL-2015
103 Posts
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July 29th, 2015 04:00
When connecting to a Mac you may be prompted to enter your Mac Credentials. As with Windows, you should enter the same username and password you use to log onto your Mac when you turn it on (Note: This is NOT your Gmail address or password).
Note: If you don't use a password to log into to your Mac, then you won't be able to log in remotely. In this case, set a password on your Mac user account by opening the System Preferences and selecting Users & Groups. Keep in mid that to make changes on users other than current user, you need to be an Admin User (not Standard).
You may also want to check that you are authorized to access the computer remotely. Try these steps manually:
1.Open up System Preferences on your Mac
2.Select Sharing
3.Verify the following:
•Remote management is checked
•Allow access for All users is checked
•Click the lock to prevent further changes and exit
4.Try connecting again