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6564
August 3rd, 2015 08:00
Firewall issue
Firewall issue
Trying to use PocketCloud Pro on my ipad. After installing the download on my laptop (the computer I want to be able to access remotely), I run the setup, and keep getting a red "X" on the "Configuring Firewall" line. I have the Windows and McAfee firewall turned OFF. Any suggestions??
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Mfisher926
3 Posts
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August 3rd, 2015 08:00
I have Windows 7 Professional. It is installed on my home laptop, and I just re-downloaded e companion file last night from WYSE website, so it is the most current version for Windows.
Josh-2015
1.3K Posts
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August 3rd, 2015 08:00
What version of Windows do you have the Companion software installed on? Is it on a home or business network? What version of the Companion software is installed?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 3rd, 2015 08:00
Even with getting the X on the firewall setup, are you able to connect or is this stopping you from being able to connect? Are you installing this logged in as the Administrator?
It is possible that you may need to allow the application to use port 3389 for RDP connections and port 5900 for VNC in your firewall and/or router.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Sarun-2015
145 Posts
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August 13th, 2015 03:00
After the installation
- Do you see a Tray icon (yelow kite) on the system tray?
- If so rightclick -> Select Preference-> Select Advanced Tab
- What is the RDP port and VNC port listed there
Also can you run the diagnostics and let us know the results.
Wyse PocketCloud Team
Mfisher926
3 Posts
0
August 13th, 2015 03:00
The firewall is the only part of the setup that I get the red x on....so when it goes to make the connection where I normally would see the connection as discovered on the iPad, it never shows up. I use the gmail address to connect to my work network/desktop with zero problems whatsoever.