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8 Posts
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4112
July 29th, 2015 06:00
Bluetooth keyboard issue
Bluetooth keyboard issue
I use a Kensington Bluetooth keyboard and it works with one main exception. At times it seems there's a 'sleep' or power save on the unit after 30 seconds...the keyboard stops working and won't work until I click once on the WYSE keyboard icon. The screen keyboard still doesn't show as I would expect when bluetooth is connected. It just takes clicking on the WYSE keyboard Icon to have the BT keyboard re-enable. It doesn't do this in Safari or notes on the Ipad. Just in Pocket Cloud....it's almost not enough to complain about but life would be no fun if I couldn't *** a little.
I also had another BT device separate from the unit which I didn't like but it did always work without fail in Pocket Cloud.
Thanks, Jon
Suchitha
925 Posts
0
August 1st, 2015 03:00
Hi Jconant, Can you please check your app version using help menu. This should be fixed in the latest.
Wyse PocketCloud Team
Jconant-2015
8 Posts
0
August 5th, 2015 05:00
Can any one assist? The keyboard disconnect issue really is counter productive. It happens many times during any remote session I have. I have found that you don't even have to wait 30 seconds for what seems to be a sleep or hibernate related issue...it drops within 5 seconds of reconnect.
Jconant-2015
8 Posts
0
August 5th, 2015 05:00
2.1.217 is the version. I haven't seen any updates from the market place. Thanks, Jon
Jconant-2015
8 Posts
0
August 6th, 2015 02:00
I have rma'd the unit with Kensington....they think it's product defect
Will wait and see. I am not so sure product defect is correct here....It seems like software to me cause it does work and then quits.
Jon
thrashd
2 Posts
0
August 6th, 2015 20:00
I'm having the same exact issue.
Chris-2015
544 Posts
0
August 6th, 2015 23:00
-Chris