re-installed; no icon to run diagnostics

re-installed; no icon to run diagnostics

Could not connect. So I removed pocketcloud companion from my pc and re-installed it. But onthe re-install I did not get the step where you enter your gmail account and password. It went right to the screen where it says installation finished. Also, I am not getting the icon on the taskbar where you run diagnostics. On my start menu I can find pocketcloud companion but when I right click there is no option for diagnostics. My android phone cannot find this computer. I went through all the steps as far as making sure I am not blocked by a firewall and the settings for remote access check out. I don't know what to do.