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August 1st, 2015 03:00
Can't log on admin user, but can log into my other user accounts
Can't log on admin user, but can log into my other user accounts
I have windows 7 pro on my home PC. When I use my Galaxy Tab I get the RDP Credentials screen. I type my user name and password and get the user name or password is incorrect. This is the admin user for the home computer. This is the same user name and password I type to get onto my home computer. I tried the other user and typed in the user name and password and it still would not let me in. I changed the password and user name on my desktop PC (both independently and at the same time) and tried to log on again and it still did not work.
This is the weird part. I was able to log into 2 other user account on my home computer via the Tab. One via both the initial RDP Credentials screen and via other user. The other just via the other user because that user account does not have a password on it.
Is there a setting that might have been "bumped" on the first account, or is it because the first account is an admin account that is causing the problems.
Lana-2015
500 Posts
0
August 5th, 2015 01:00
Hi,
Thank you for reporting this issue.
What Pocketcloud version do you use?
Is it Auto Discovery or manual Connection?
What Pocketcloud Windows Companion do you use?
What keyboard do you use on Galaxy Tab? Is it Samsung keyboard or Swype?
Could you please check Remote Access settings:
Start > Right Click on My Computer > Properties > Remote Settings > Click on "Select users" button and add users account you want to use to access your PC remotely.
Try to connect from PocketCloud again.