can't connect

can't connect

Hey all, official newb here. I installed the free Pocketcloud app on my HTC Incredible and the Pocketcloud companion on my PC running Win 7 Pro. Both installations went fine and I can log in on both ends, but cannot connect from either end. Tried uninstalling and reinstalling the app with no change. The phone just continues to say "waiting for remote sign in" even though the PC is definitely signed in to the same gmail account. Clicking "test" from the PC end shows "failed" for both RDP and VNC to port connections. PC does not show up anywhere on my phone. Quick start guide certainly sounds simple enough, but doesn't tell you what to do if it just doesn't work. What am I missing?

Tanks,
D Dave