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August 3rd, 2015 19:00

Android "Keyboard" Creates Multiple Duplicate Keystrokes

Android "Keyboard" Creates Multiple Duplicate Keystrokes

Hello,

When I attempt to log in to my remote device I see the Log In screen as expected. When I use the PocketCloud "keyboard" to enter my credentials it duplicates all of my keystrokes. This prevents me from being able to log in.

Any suggestions?

Thanks,
Mike

1- What is the version NUMBER of PocketCloud you are using on your mobile device? 1.2.187
(see link below if you don't know how to find this information)? (REQUIRED):
2- What version NUMBER of PocketCloud Windows or Mac Companion is installed/or are you trying to install on your computer(e.g. 2.4.17, 2.0.32S, NONE)?(REQUIRED):
2.4.19
3- What version of Windows are you using on your Remote computer (e.g. XP, Vista, Win 7, 2003 Server, 2008 R2 server)?:
Win 7 Professional
4- What Edition of Windows are you using on your remote Computer (e.g. Home Premium, Professional, Enterprise, Ultimate)?:

[Mike Cottle] Professional
5- What version of Mac OS X are you using on your Remote computer (e.g. Lion):

[Mike Cottle] n/a
6- What is the model of the mobile device you are using(e.g. Evo, iPhone, iPhone4, iPad, Xoom)?:
Samsung S III (SCH-I535)
7- What is the version NUMBER of the operating system (Android/iOS) used on the mobile device you are using(e.g. Evo, iPhone, iPhone4, iPad, Xoom)?:
4.0.4
8- What are the exact error messages (if any) that you are getting:
a- on your MOBILE DEVICE?: None
b- on your REMOTE COMPUTER?: None
9- What Type of connection are you using (Select from options below)?
a- Manual
b- Discovered YES
10- What "Connection Method" are you using on your mobile device (Select from options below)?
a- RDP YES
b- VNC

1.3K Posts

August 3rd, 2015 19:00

Mike, we have a update coming out with multiple fixes related to the keyboard. Please update via the Google Play store as soon as it is available. Have you tried using any different system keyboards? Are you using a 3rd party keyboard?

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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