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July 31st, 2015 23:00
A problem with Standby and Windows companion
A problem with Standby and Windows companion
The problem : Standby cycle kills gmail connection
I am using pocketcloud with a homeserver running windows 7 32-bit. This server goes into standby after 1 hour of idle. After waking up the server does not show up via the online (gmail) connection and also not via the local network link I created for it, it refuses to connect
The windows companion (2.4.8) shows up as "signed in". When I then sign out and try to sign in again it cannot do it, and even removes the account information.
Exiting the program, restarting the Wyse service and then starting the program fixes this, however, this is not an option when I am not at home and I wake the server remotely...
Update: seems to work OK since 2.4.12
Update 2: rejoiced too soon...same problem after 2 days
Josh-2015
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August 4th, 2015 00:00
Keep us posted. =]
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
GreyGhost-2015
8 Posts
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August 4th, 2015 00:00
Seems to work OK since 2.4.12
GreyGhost-2015
8 Posts
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August 4th, 2015 00:00
Update: small addition, just restarting the service is sufficient, don't need to exit the program.
Josh-2015
1.3K Posts
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August 4th, 2015 00:00
I sent you a PM with details on capturing and sending me a log from the companion.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
GreyGhost-2015
8 Posts
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August 4th, 2015 00:00
https://appservices.wyse.com/pages/s...20Downloads%29
Also, just so you know our application does not support WOL (Wake On Lan). So if you computer is asleep while you are attempting to connect remotely, your computer will not show up.
lol, yeah I know, I have another app for that.
Josh-2015
1.3K Posts
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August 4th, 2015 00:00
Please try updating to the latest version of the Companion software (2.4.11) here:
https://appservices.wyse.com/pages/s...20Downloads%29
Also, just so you know our application does not support WOL (Wake On Lan). So if you computer is asleep while you are attempting to connect remotely, your computer will not show up.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
GreyGhost-2015
8 Posts
0
August 4th, 2015 01:00
Josh-2015
1.3K Posts
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August 4th, 2015 01:00
Good to hear! Let us know if that changes. =]
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com