Wyse Management Suite Renewal License

Question

Hi,

I requested a renewal of my standard license for wyse management suite, but never got the mail.

Cant see the license key otherwise or request again.

Since its bound to the on-prem machine identifier, I'm stuck.

Can someone assist please?

Thanks in advance.

Mohammed Faiz Khan · Answer

@DELL-Scott H​ I am also from Dell. Can you please send me an email.

Aaron.Rhoads · Answer

I'm jumping in here because copilot had good things to say about @DELL-Scott H and I'm thinking this is the thread. I had to reinstall WMS because it had version 4.2.something and it wouldn't let me upgrade to 5.4. Now it won't accept the license that I just generated as being a standard license. From what copilot could see, it seems like the old license may be stuck and need to be cleared out by Dell. Any help you can provide would be appreciated.

Thanks

DELL-Scott H · Answer

@Aaron.Rhoads​ Messaged you

PhilK77 · Answer

Same problem here, just upgraded from 4.1.1 > 4.2.18 > 4.3.0.277 > 5.0.0.627 > 5.2.0.163 > 5.4.0.471

Generated standard key which I tried at each version got this at every step

Can you assist ?

Thank You!

Phil

DELL-Scott H · Answer

@PhilK77​ Messaged you

LMCoast · Answer

We are also having this problem with our on prem WMS instance. The license key says invalid, it will not let me request a new one as the renewal identifier is invalid? Can you please message or email us @DELL-Scott H ?

Our license is now expired and we can no longer administrate.

LMCoast · Answer

@DELL-Scott H​ Any update on this problem?

DELL-Scott H · Answer

@LMCoast Check your direct messages on this site.

BDH-Klinik · Answer

Hello, i requestest a new standard licence on thursday but got no Email yet.

DELL-Scott H · Answer

@BDH-Klinik Check your direct messages on this site.

jkelnhofer · Answer

My license expired for 5.1.351 in December.  I have a lot of devices in there and I can no longer add a connection to the terminals because it's greyed out since we did everything from the management.  I need to set a new connection address ASAP, but I cannot renew my license, I cannot register for a new one because it tells me to keep entering a state or province even though there is no form field for that.  Is the registration site not working?  I have tried different browsers and everything and just end up with 'Record Not Found.  Please enter a valid renewal identifier and country' even those are all entered.  I need to get this resolved ASAP.  Please help!

DELL-Scott H · Answer

@jkelnhofer​ Sending you a direct message

DELL-Scott H · Answer

Sent you an email.

IT Neuhofer · Answer

I have the same problem!Now our WDM instance is not possible to administrate!

DELL-Scott H · Answer

I assume you mean WMS, not WDM @IT Neuhofer ? If you go back to the WMS Standard renewal page, you can request the license be re sent https://www.wysemanagementsuite.com/#/stdInstall/renew

Wyse Management Suite

Wyse Management Suite Renewal License

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