Information is forthcoming.  

Dell has a landing page for all affected products where information will be shared when available. 

https://www.dell.com/support/kbdoc/en-us/000194416/additional-information-for-apache-log4j-remote-code-execution-vulnerability-cve-2021-44228

https://www.dell.com/support/kbdoc/en-us/000194372/dsn-2021-007-dell-response-to-apache-log4j-remote-code-execution-vulnerability

The cloud based WMS was patched over the weekend and is no longer vulnerable. Kudos to the WMS engineering team for the weekend effort.

A patch for WMS 3.5 for on-premises is expected today along with formal communication.

Expect the patch to be posted on the public support site for WMS, https://www.dell.com/support/home/en-us/product-support/product/wyse-wms/drivers 

#Iwork4Dell

The on-Premises version has been posted.

Release notes

https://dl.dell.com/content/manual61169974-dell-wyse-management-suite-version-3-x-release-notes.pdf?language=en-us&ps=true

Binary

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=t1krh&oscode=naa&productcode=wyse-wms

We are running WMS 3.3.1 on-prem.  I can't find a download for WMS 3.5, which is required before upgrading to 3.5.1.  Does anyone know where I can download WMS 3.5?

TIA!

EDIT:  Disregard!  I found 3.5 under the "earlier versions" link.  

Dell Wyse Management Suite version 3.5 | Driver Details | Dell US

Click on "Older versions"

I'm unable to upgrade from 3.5 to 3.5.1.

"Setup could not retrieve database details.
Please remove existing WMS before continuing the installation. Setup will abort now."

From %Temp%\WMSInstall.txt

2021-12-14 T09:11:32::Setup::491::Dell Wyse Management Suite 3.5.1.12 Installer
2021-12-14 T09:11:32::Setup::493::Started installation.
2021-12-14 T09:11:32::Setup::534::Font used: Segoe UI
2021-12-14 T09:11:32::CustomFunctions::3035::Running Action: CheckIfSilentInstallation
2021-12-14 T09:11:32::CustomFunctions::3046::Completed Action: CheckIfSilentInstallation
2021-12-14 T09:11:32::Upgrade::1381::Running Action: Check if WMS installed
2021-12-14 T09:11:32::Upgrade::1397::WMS 3.5.0.866 detected.
2021-12-14 T09:11:32::Upgrade::207::WMS version 3.5.0.866 detected. Upgrade Installation.
2021-12-14 T09:11:32::Upgrade::211::InstallLocation: D:\DELL\WMS
2021-12-14 T09:11:32::Upgrade::214::Checking for standalone Teradici
2021-12-14 T09:11:32::Upgrade::3496::Checking for standalone Teradici
2021-12-14 T09:11:32::Upgrade::240::local repository: D:\WMS\LocalRepo
2021-12-14 T09:11:32::CustomFunctions::5976::szFormattedVersion1: 3.5.0.0
szFormattedVersion2: 3.5.0.0
2021-12-14 T09:11:34::Upgrade::1526::FeatureTransferData return: The operation completed successfully.

2021-12-14 T09:11:34::Upgrade::1527::Retrieving tomcat port from WebUI.url
2021-12-14 T09:11:34::Upgrade::1536::Tomcat port:443
2021-12-14 T09:11:34::CustomFunctions::5976::szFormattedVersion1: 3.5.0.0
szFormattedVersion2: 3.3.0.0
2021-12-14 T09:11:34::CustomFunctions::5976::szFormattedVersion1: 3.5.0.0
szFormattedVersion2: 3.3.1.0
2021-12-14 T09:11:34::Upgrade::1548::Check if database is remote or local
2021-12-14 T09:11:34::IP::167::Local hostname: HOSTNAME
2021-12-14 T09:11:34::IP::70::Running Action: GetIP
2021-12-14 T09:11:34::IP::76::HOSTNAME
2021-12-14 T09:11:34::IP::123::XX.XXX.XX.XX
2021-12-14 T09:11:34::IP::169::Local IP:XX.XXX.XX.XX
2021-12-14 T09:11:34::CustomFunctions::5976::szFormattedVersion1: 3.5.0.0
szFormattedVersion2: 3.5.0.0
2021-12-14 T09:11:34::Upgrade::5251::Could not Open Info file
2021-12-14 T09:11:34::Upgrade::288::Setup could not retrieve database details.
Please remove existing WMS before continuing the installation. Setup will abort now.

From registry:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ABFF444A-E412-4B41-AFFC-79C0C1676331}

ModifyPath REG_SZ "C:\Program Files (x86)\InstallShield Installation Information\{ABFF444A-E412-4B41-AFFC-79C0C1676331}\setup.exe" -runfromtemp -l0x0409
NoRepair REG_DWORD 0x1
UninstallString REG_SZ "C:\Program Files (x86)\InstallShield Installation Information\{ABFF444A-E412-4B41-AFFC-79C0C1676331}\setup.exe" -runfromtemp -l0x0409 -removeonly
LogFile REG_SZ C:\Program Files (x86)\InstallShield Installation Information\{ABFF444A-E412-4B41-AFFC-79C0C1676331}\setup.ilg
InstallLocation REG_SZ D:\DELL\WMS
ProductGuid REG_SZ {ABFF444A-E412-4B41-AFFC-79C0C1676331}
InstallSource REG_SZ D:\Data\WMS_3.5.exe
DisplayName REG_SZ Dell Wyse Management Suite
Publisher REG_SZ DELL Technologies
URLInfoAbout REG_SZ http://www.DELLTechnologies.com
RegOwner REG_SZ Windows User
DisplayIcon REG_SZ D:\DELL\WMS\favicon.ico,0
InstallDate REG_SZ 20211213
Language REG_DWORD 0x409
DisplayVersion REG_SZ 3.5.0.866
Version REG_DWORD 0x3050000
VersionMajor REG_DWORD 0x3
VersionMinor REG_DWORD 0x5
LogMode REG_DWORD 0x1
EstimatedSize REG_DWORD 0x3895dc
LocalRepository REG_SZ D:\WMS\LocalRepo
sEstimatedSize2 REG_DWORD 0x365ccb

Same happened to us, our AV seen the upgrade as a virus and deleted some files. Had to restore the server. Managed to get it upgraded now but memcached won't start anymore.

How did you manage to update server? I have the same error as HermanGB

For the could not retrieve database details error,

WMS Upgrade Failure – Setup could not retrieve database details:

1. Installer is checking against the installed version of WMS and comparing internally to supported values.
2. Confirm WMS Version in Portal Admin > Subscription matches Installed Versions under Add/Remove Programs OR “DisplayVersion” value in registry
3. 1.  

1. i.      [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\
   1. The specific subkey looks to be {1FD6.... on my server, but it could be different for yours.

I had to restore the server to before installation. Our AV was blocking the install and gave me that error. So I had to install 3.5.1 with the AV turned off. 

I need to know what the image path for memcached is meant to be set to now.

Memcached won't start and just get a Not Found error opening the WMS.

We did have a snapshot of the server, that's how I checked the what memcached was set to beforehand.

I copied the same imagepath and appparameters over after upgrading but memcached fails to run now.

ImagePath: "C:\Program Files\DELL\WMS\memcached\memcached.exe" -d runservice -p 11211

AppParameters: "C:\Program Files\DELL\WMS\memcached\memcached.exe" -d runservice -p 11211 -l *SERVERNAME* -U 0

I will try to consolidate replies, apologies if I miss some items:

1. The Deployment guide has always called out to disable AV when installing/upgrading
   1. https://dl.dell.com/topicspdf/wyse-wms_deployment-guide8_en-us.pdf
   2. 

       

2. The release notes for 3.5.1 specifically call out that migrating directly from 3.3.1 to 3.5.1 is not supported and that you must go to 3.5 first
   1. https://dl.dell.com/content/manual61169974-dell-wyse-management-suite-version-3-x-release-notes.pdf?language=en-us&ps=true
   2. 

       

3. MemcacheD path
   1. My server has it as c:\Program Files\Dell\WMS\Servicemgr\nssm.exe
4. It is always best practice to take a snapshot of the server, preferably while WMS is shutdown, prior to upgrading.

From Portal Admin > Subscription

DisplayVersion in registry is "3.5.0.866".
I have tried to change it  to "3.5 866" / "3.5" / "3.5.0" / "3.5.0.0" / "3.5.0.86600". 
Playing around with the values gives me a slightly different error:

"Dell Wyse Management Suite(WMS) v3.5.866 is detected.
Upgrade from this version is not supported. Setup will abort now."

My Memcached service shows this after updating to 3.5.1

HermanGB my 3.5 server shows 3.5.0.866

I am not sure what is causing the problem for yours