Wyse Management Suite 3.5 Upgrade

Are all the "Dell,,: Services started and running?

Can you get into the web interface at all, or is it just the Groups and Configs tab that is broken?

Yeah, looks like I'm still able to get into the web console just fine but when moving through the Groups and Configs tab brings up the 404 error. Doesn't quite look to be anything else. I double-checked the services as well and all seems to be running proper.

Jared,

Take a look at Stratus.log, typically located in c:\program files\Dell\WMS\Tomcat (Version)

Do you see anything like " Unable to read from cache. Timeout waiting for value"

?

.

I had to revert back to 3.3.1 since it was a production server. I will need to wait until I can reinstall to check those recommended logs.

Understood.   

Compare your registry setting for Memcached in the below, pre upgrade and post upgrade.  If you are seeing the forementioned errors in the log, I have seen it where MemCacheD was bound to the loopback address via the registry change and fails to communicate.  Revert it to pre upgrade setting and restart service 

HKLM\System\CurrentControlSet\Services\memcached

ImagePath=

I am having a similar experience. I updated from 3.3 to 3.5 today and the upgrade completed successfully on the virtualized Win 2019 server.  Restarted the server and launched WMS.  Everything looked ok and appeared functional when clicking from section to section except when I went to that Groups and Configs tab and then it just fell apart and popped up a Dell branded window with a "The requested resource was not found on this server." error. Dell WMS services are all running.

I'm unsure what the registry entries were before, but my memcached is:

ImagePath = "C:\Program Files\Dell\WMS\ServiceMgr\nssm.exe"

The Tomcat 9 stratus log displays this every time I click on the Groups and Configs tab:

2021-12-09 12:28:02,645 [WARN] https-openssl-nio-443-exec-1 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,653 [WARN] https-openssl-nio-443-exec-1 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,658 [WARN] https-openssl-nio-443-exec-9 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,662 [WARN] https-openssl-nio-443-exec-9 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,861 [WARN] https-openssl-nio-443-exec-5 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,876 [WARN] https-openssl-nio-443-exec-1 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,889 [WARN] https-openssl-nio-443-exec-9 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:02,902 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:03,257 [WARN] https-openssl-nio-443-exec-2 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:03,261 [WARN] https-openssl-nio-443-exec-5 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:03,261 [WARN] https-openssl-nio-443-exec-2 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:03,680 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:03,684 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:03,689 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:04,419 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:04,423 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.html
2021-12-09 12:28:04,426 [WARN] https-openssl-nio-443-exec-8 No mapping for GET /ccm-web/error.htm

So I just reinstalled version 3.5 and get the following:

2021-12-10 15:29:37,257 [ERROR] myScheduler-3 Unable to read from cache.Shutting down
2021-12-10 15:29:37,260 [ERROR] myScheduler-3 Unable to write to cache.Shutting down

I stopped all of the services and modified the ImagePath registry entry to the prior value:

"C:\Program Files\DELL\WMS\memcached\memcached.exe" -d runservice -l 127.0.0.1 -U 0 -p 11211

Now I'm unable to restart the memcached service with Error 1053: The service did not respond to the start of control request in a timely fashion. I did confirm that the ONLY thing that's affected is the Groups & Configs tab.

It looks like my information is dated.

My system has imagePath = "C:\Program Files\Dell\WMS\ServiceMgr\nssm.exe"

The old path is no longer relevant

As for the upgrade errors, I would suggest opening a Dell support ticket for investigation

I should have checked the forums first as I just ran into this same issue. trying to get ahold of our support team and I will post if I can find a solution.

I just noticed the following in the readme for the 3.5.1 post, which was just posted for the log4J Vulnerability. 

Release Notes

https://dl.dell.com/content/manual61169974-dell-wyse-management-suite-version-3-x-release-notes.pdf?language=en-us&ps=true

ConfigUI Update

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=d8ct6&oscode=naa&productcode=wyse-wms

Working with Daryle from Dell's support team as we speak. He mentioned that they are going to be releasing version 3.5.1 later this afternoon to address some of those Tomcat vulnerabilities and it may address this issue also.  He requested the stratus, mongo, and install logs anyways so that they can look through them to see what may be going wrong.

I'll update the thread here as soon as I learn more.

Daryle called me back shortly after my post and pointed out the same thing. Great find by both of you. I was previously on 1.5.273 but uploading the updated config that was posted on the 10th fully resolved the problem for me.

Edit for clarity - updated config version that resolved it is 1.5.300

Hello all,

Just wanted to confirm this worked for me. I did, however, have a problem going straight from 3.3.1 to 3.5.1. I had to revert and go to 3.5 first then to 3.5.1, each time re-uploading the ConfigurationUI zip. Both times, uploading the Configuration UI package resolved the 404 error. Thanks to everyone for sticking around and finding the fix!

Can anybody who has managed to get 3.5.1 working please let me know what is supposed to be in ImagePath and AppParameters for memcached please?

I'm currently getting a NotFound page loading the WMS.

Worked perfectly fine on version 3.5 and had:
"C:\Program Files\DELL\WMS\memcached\memcached.exe" -d runservice -p 11211  for the ImagePath. 
"C:\Program Files\DELL\WMS\memcached\memcached.exe" -d runservice -p 11211 SERVERNAME -U 0  for the AppParameters.

Downloaded the installer again and ran it, actually installed successfully. I also encountered the issue with the groups tab again and had to upload the config ui package even though it was the same version to resolve the problem similar to what Jared experienced.

Here are the items you requested for 3.5.1, sourced from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\memcached and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\memcached\Parameters respectively.

ImagePath - "C:\Program Files\DELL\WMS\ServiceMgr\nssm.exe"

App Params - "C:\Program Files\DELL\WMS\ServiceMgr\nssm.exe" -l 127.0.0.1 -U 0