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January 22nd, 2025 08:29
WMS 5.0 upgrade error
Hi,
I need advice on this problem when upgrading dell WMS 4.3 to version 5.0 on our windows Server 2016 Standard.
See end of the log.
2025-1-21 T14:10:07::CustomFunctions::7512::szFormattedVersion1: 4.3.0.0
szFormattedVersion2: 5.0.0.0
2025-1-21 T14:10:07::CustomFunctions::7512::szFormattedVersion1: 4.3.0.0
szFormattedVersion2: 5.0.0.0
2025-1-21 T14:10:07::Upgrade::1232::Starting WMS50SvcCodeUpdate
2025-1-21 T14:10:08::Upgrade::1236::Starting SoftwareVault service
2025-1-21 T14:10:08::Upgrade::7898::In function: BpMigrateEncAlgo
2025-1-21 T14:10:08::CustomFunctions::5366::Source: C:\Users\ADMINI~1.NAT\AppData\Local\Temp\{6C378A6C-C7DB-4959-8663-195382BF85F8}\{F1BDA409-96AC-41A5-9B48-9C9DA0D3D580}\Destination: C:\Program Files\DELL\WMS\Install\bin
2025-1-21 T14:10:08::CustomFunctions::5394::Copy Command : "C:\Users\ADMINI~1.NAT\AppData\Local\Temp\{6C378A6C-C7DB-4959-8663-195382BF85F8}\{F1BDA409-96AC-41A5-9B48-9C9DA0D3D580}" "C:\Program Files\DELL\WMS\Install\bin" EncAlgoMigration.bat /r:0 ...
2025-1-21 T14:10:08::CustomFunctions::5402::Copy completed with return code: 1
2025-1-21 T14:10:08::Upgrade::7967::/c EncAlgoMigration.bat -mariaPwd **** -mariaPort 3306 -mariaHost localhost -mariaUid stratus -mariaDBName stratus -environ private -mode bpMigration -mongoHost localhost -mongoUid stratus -mongoPwd **** -mongoPort 27017 -mongoDBName stratus -mongoAuthDB "admin" -archiveDirName Archive-1212025-135535
2025-1-21 T14:10:12::Upgrade::7980::EncAlgoMigration script execution returned: 1
2025-1-21 T14:10:12::Upgrade::7983::Error in launching EncAlgoMigration script: Incorrect function.
2025-1-21 T14:10:12::Upgrade::1263::Failed to Migrate Encryption Algo for Bootstrap properties!
2025-1-21 T14:10:12::Upgrade::1673::Failed to Migrate Bootstrap properties Encryption Algo!
2025-1-21 T14:10:12::Upgrade::1495::ConfigureTomcatForUpgrade: Failed to update war file
DELL-Scott H
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878 Posts
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January 22nd, 2025 20:28
If this is the pro version, please open a support case.
Is there any antivirus or security software that could be blocking the backup or scripts?
hyneg
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January 23rd, 2025 09:04
Hi Scott,
yes, this is Pro version rignt now, but when can I add new ticket in support case please?
Can you send me a link?
DELL-Scott H
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878 Posts
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January 23rd, 2025 14:25
https://www.dell.com/support/kbdoc/en-us/000125374/dell-data-security-international-support-phone-numbers
Use your service tag from WMS Pro (which you can get in Dell Digital Locker)
DELL-Scott H
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878 Posts
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February 11th, 2025 12:55
@hyneg Did you get a resolution to this? If so, can you share anything in case others run up against it?