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January 22nd, 2025 08:29

WMS 5.0 upgrade error

Hi, 

I need advice on this problem when upgrading dell WMS 4.3 to version 5.0 on our windows Server 2016 Standard.

See end of the log.

2025-1-21 T14:10:07::CustomFunctions::7512::szFormattedVersion1: 4.3.0.0
 szFormattedVersion2: 5.0.0.0
2025-1-21 T14:10:07::CustomFunctions::7512::szFormattedVersion1: 4.3.0.0
 szFormattedVersion2: 5.0.0.0
2025-1-21 T14:10:07::Upgrade::1232::Starting WMS50SvcCodeUpdate
2025-1-21 T14:10:08::Upgrade::1236::Starting SoftwareVault service
2025-1-21 T14:10:08::Upgrade::7898::In function: BpMigrateEncAlgo 
2025-1-21 T14:10:08::CustomFunctions::5366::Source: C:\Users\ADMINI~1.NAT\AppData\Local\Temp\{6C378A6C-C7DB-4959-8663-195382BF85F8}\{F1BDA409-96AC-41A5-9B48-9C9DA0D3D580}\Destination: C:\Program Files\DELL\WMS\Install\bin
2025-1-21 T14:10:08::CustomFunctions::5394::Copy Command :  "C:\Users\ADMINI~1.NAT\AppData\Local\Temp\{6C378A6C-C7DB-4959-8663-195382BF85F8}\{F1BDA409-96AC-41A5-9B48-9C9DA0D3D580}" "C:\Program Files\DELL\WMS\Install\bin" EncAlgoMigration.bat /r:0 ...
2025-1-21 T14:10:08::CustomFunctions::5402::Copy completed with return code:  1 
2025-1-21 T14:10:08::Upgrade::7967::/c EncAlgoMigration.bat  -mariaPwd **** -mariaPort 3306 -mariaHost localhost -mariaUid stratus -mariaDBName stratus  -environ private  -mode bpMigration  -mongoHost localhost -mongoUid stratus -mongoPwd **** -mongoPort 27017 -mongoDBName stratus  -mongoAuthDB "admin" -archiveDirName Archive-1212025-135535
2025-1-21 T14:10:12::Upgrade::7980::EncAlgoMigration script execution returned: 1
2025-1-21 T14:10:12::Upgrade::7983::Error in launching EncAlgoMigration script: Incorrect function.

2025-1-21 T14:10:12::Upgrade::1263::Failed to Migrate Encryption Algo for Bootstrap properties!
2025-1-21 T14:10:12::Upgrade::1673::Failed to Migrate Bootstrap properties Encryption Algo!
2025-1-21 T14:10:12::Upgrade::1495::ConfigureTomcatForUpgrade: Failed to update war file

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878 Posts

January 22nd, 2025 20:28

If this is the pro version, please open a support case. 

Is there any antivirus or security software that could be blocking the backup or scripts?

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2 Posts

January 23rd, 2025 09:04

Hi Scott,

yes, this is Pro version rignt now, but when can I add new ticket in support case please?

Can you send me a link?

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878 Posts

January 23rd, 2025 14:25

https://www.dell.com/support/kbdoc/en-us/000125374/dell-data-security-international-support-phone-numbers

Use your service tag from WMS Pro (which you can get in Dell Digital Locker)

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878 Posts

February 11th, 2025 12:55

@hyneg Did you get a resolution to this?  If so, can you share anything in case others run up against it?

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